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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Unable to set up my account

I am unable to set up my account, When I try setting it up using my account number It says information does not match our records. I spoke to one of the agent over the chat and She suggested there is something missing and I owuld have to go to store....

938973294 by I'm a Participant Level 1
  • 0 replies


hi There, we have two cell phones with Fido. I saw Fido Store advertised there is pormotion for existing fido customer last week. The Fido store is located 5300 No. 3 Rd, Richmond, BC V6X 2X9. The promotion offers $40 plan (with 10 G data) and $45 p...

Getting run-around from Winback Team

So i have been with Fido for many years now. Last Tuesday i switched to Koodo as they offered a better deal then Fido.  Then on wednesday i received am email, followed by a call from Fido Winback group.  They offered me the same plan that Koodo was o...

bugdry by I'm a Participant Level 3
  • 3 replies

Disappointed with service of the FIDO/ROGERS Winback Team

I am really disappointed with the service provided by the Fido/Rogers Winback Team.After moving from Fido, I received a call from the Winback team and they offered me a deal to bring me back to the Rogers/Fido service.I accepted the offer and it has ...

KV_90 by I'm a Participant Level 3
  • 2 replies