Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Double charge for a pretty large payment
I absolutely do NOT want this to be used for my future bills as I need that money right now. I'm pretty annoyed that this even happened and I'm likely cancelling my membership, but I need a refund ASAP. And no I do not want a cheque in my mail. I nee...
Prepaid balance outstanding
I was one of I presume many Fido clients who had their substantial prepaid balance cancelled, charged $70 for the set-up fee, and subjected to other unfair practices in requiring a switch from prepaid to postpaid. I have now received a satisfactory ...
Resolved! Live Chat
Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.PLEASE POST A CORRECT LINK...
Resolved! Setup Service Fee
I just want to point out to the users that the 1 time service fee charged to new users is bogus and something that in my experience defies understanding.. and I should mention I used my own phone bought in Asia when I signed up.. in other countries I...
Resolved! Fido is a scam
Went into the store with the requirement to call to the US and the UK, the guy at the counter told me to get my current plan with 1000 international call minutes. My phone won't call to the UK and I just received a bill with an additional $96 for cal...
