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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24239 Views
  • 0 replies
  • 8 likes

Resolved! Blank voicemails

I get a random notification of getting a voicemail (upto 5 times a day) and when i check the voicemail and listen to the new messages its literally just a recording of silence. Nothing is being said. No background noises. When i check my call logs to...

Caseyinked1 by I'm a participant level 2
  • 25772 Views
  • 20 replies
  • 0 likes

Cancel mobile plan while overseas

I have moved from Canada to Australia and I am unable to cancel my account and keep getting charged $60/mo. The live chat does not work and repeatly says that it cannot connect me to a specialist (no matter what combination of options I pick). When I...

banana11 by I'm a participant level 1
  • 73 Views
  • 1 replies
  • 1 likes

Likely Fraud Call

Hi, is there a way to block all caller IDs that show "Likely Fraud" or "Likely Spam "?  Every day, I received an average of 20 calls with different numbers. Please help.  Thank you

glen0901 by I'm a participant level 2
  • 134 Views
  • 2 replies
  • 0 likes

Resolved! Account Cancellation from Abroad

Hey Fido, i am a Fido user and i want to cancel my current Fido account as i have left Canada for good and am abroad and i am unable to cancel my account via calling customer support services. And I also need to pay a bill of 435 cad and my credit ca...

Adithya27 by I'm a participant level 1
  • 1228 Views
  • 3 replies
  • 1 likes

Resolved! Cancel my service

Hey Fido I am a Fido user and i want to cancel my current Fido account as I have left Canada for good and am abroad and I am unable to cancel my account via calling customer support services because I can't cancel my services by the chat anymore. I a...

tiagofga by I'm a participant level 1
  • 355 Views
  • 5 replies
  • 0 likes