OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
New Simcard doesn't work
Hello, Anyone has problem with the new Sim Card from Fido? I ordered my new number online and received the new simcard by mail. The instruction said the simcard is automatically activated but it's been 2 days, my phone still hasn't got any network si...
Need help with my bill due to an accident in my family
been a Fido customer for years and I had a big issue happen in my life where my partner was hit by a car and was hospitalized and was off of work. I had no choice but to pay all the bills and a few started to get built up cause of me being the only p...
Orders cancelled with no notice, poor customer service and not disclosing needed informatio
Evening,I have been dealing with customer service in a number of ways for the last 6 days after I ordered a Samsung S23 FE. First order was for store pick up, did not receive an email for pick up (called two days later ) and was told the store cancel...
Two months waiting for a refund
They offered me a phone exchange with an initial payment... Which they would give me a refund. It's been two months and they haven't given me a refund, I've gone through all the possible applications and they haven't given me a response. I want to re...
BILL AFTER PORTING
Hi i recently ported my sim to bell and i had a balance with fido. My account says closed but when would i receive the final bill if my account is closed
