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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24330 Views
  • 0 replies
  • 8 likes

Change in monthly plan charge

Click hereHi all,I had the 35$ plan per month and last month I received the bill showing plan changed to 38$. Anyone knows why?Hi all,I had the 35$ plan per month and last month I received the bill showing plan changed to 38$. Anyone knows why?

Mazz13 by I'm a participant level 1
  • 77 Views
  • 1 replies
  • 0 likes

Error Booking US Travel Plan

Hi Fido community, I tried to book the Travel Pass in the US before I travel to the US. However, an error occurs every time I hit the "Add to my plan" button. Could someone please help me with that problem? Did someone experience the same issue?Thank...

WL99 by I'm a participant level 1
  • 34 Views
  • 0 replies
  • 0 likes

Resolved! Home Phone on 3G Network

Hello,I signed up for Fido Home Phone years ago for my senior mother. Recently we've been getting a pre-recorded message whenever we make a call from the home phone, saying Fido's 3G network will be discontinued in July 2025, and that I need to conta...

LT_tanpopo by I'm a participant level 2
  • 232 Views
  • 2 replies
  • 0 likes