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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Question regarding fido plan

Actually,there are 1000 minutes  for international calling included in my plan and i have used only 587. But they put long distances charges of $38.25 in my bill payment so please tell me what i have to do right now.

Singhman25 by I'm a Participant Level 1
  • 33 Views
  • 1 replies
  • 0 likes

Strange message from Fido number 89001

Hello, I just got strange message from Fido number saing that I made a calls to US and my incurred charge is $93.5. Talked to CS on the chat and second time via phone and they said that they don't see any phone calls made by me to any numbers from US...

konpro122 by I'm a Participant Level 3
  • 99 Views
  • 6 replies
  • 0 likes

Fido unauthorized credit check

I am a customer with fido with almost 3 years now. On october 2022 I saw a credit check on my report from Fido Solutions and then my credit score dropped 25 points!!!!! I did not apply for any new services or products from fido. As an immigrant I am ...

Panizt by I'm a Participant Level 1
  • 32 Views
  • 1 replies
  • 0 likes

Resolved! Filing a complaint

Hello all,  does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...

Sarah85 by I'm a Participant Level 3
  • 7989 Views
  • 21 replies
  • 4 likes