General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Prices

Usually my phone bill is around 120 but during the recent months it increases to 350 and now it's 500 and I can't figure it out. Me and my sister share a phone bill.

Trina2 by I'm a Participant Level 1
  • 20 Views
  • 1 replies
  • 0 likes

Fido Roam

Please possible please cancel my fido roaming for the day because I just forget to shift to Airplane mode..i have no intention of using the fido roaming for the day. i will use the fido roaming soon if i have important matters to be done . My Cell no...

rollnamz by I'm a Participant Level 1
  • 34 Views
  • 1 replies
  • 0 likes

Resolved! Pending upgrade

Hi, I did a phone upgrade on May 11 it's now may 20 that's 7 days my account says upgrade pending what happened to 2-5 days processing time?

VRS by I'm a Participant Level 2
  • 43 Views
  • 2 replies
  • 0 likes

Unable to receive OTP from international bank

Hello Team, I have been having issues in receiving OTP from my international bank. I had infact been receiving them until April 22nd and it stopped all of a sudden post that. I had called the customer service thrice and each time the call was closed ...

Pavani by I'm a Participant Level 2
  • 52 Views
  • 3 replies
  • 0 likes

Removal of service without any notice

I had the worst experience with Fido from last one week. I have been with Fido for probably 4 years. And instead of my loyalty, I being treated like this. I have had same package for 4 years and last week they removed my 1000 minutes international ca...