General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23581 Views
  • 0 replies
  • 8 likes

Temporary suspension

Hi, I want to activate my fido number for 1 day to receive some text and then go back again to temporary suspension for few months as I am back home. I need some guidance to do that.If someone can help me. Really appreciated.

Minal123 by I'm a participant level 1
  • 68 Views
  • 1 replies
  • 0 likes

Resolved! Fido lost touch with community

Low price for new customers but driving away old customers.41$/month for 1gb of data being the lowest i can get unless i contact customer service. I joined years ago and never had to contact them.My plan is supposed to be 33$/month with 2gb of data a...

Anon1984 by I'm a participant level 1
  • 79 Views
  • 1 replies
  • 0 likes

WinBack department contac

When i left, win back team reached out but due to the oustanding balance on the phone that didnt get issue until the next cycle bill. They couldnt set me up at the time of the call.  I've asked them to call back after the bill is issued, now my balan...

carmenxtr by I'm a participant level 1
  • 77 Views
  • 1 replies
  • 0 likes

Black Friday deal, missing credit for setup service fee

Hi, I signed up with 2 new numbers as a new customer in November 2023 on black Friday in a store and as per the offer was supposed to get the setup service fee credited after 3 months however that did not happen. The call center is not supporting at ...

Ali_shahzad by I'm a participant level 1
  • 80 Views
  • 1 replies
  • 0 likes