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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24409 Views
  • 0 replies
  • 8 likes

poor customer service

I had some changes on my account the infomation was not clear. I can't get a time to speak to an agent because they are not available when I am available. This is unacceptable. Looks like I will be porting my number later today.

Hoshirien by I'm a participant level 1
  • 90 Views
  • 1 replies
  • 0 likes

Customer retention or scam?

Do you know if this is an official Fido communication, or a scam? Recently I cancelled my Fido phone plan. Just got a call from 1-833-378-3060 claiming they are a Fido agent trying to win me back and offered a good deal. When I agreed to the deal, th...

3VRMS by I'm a participant level 2
  • 86 Views
  • 1 replies
  • 0 likes

Customer service call back delay

I have been a long time customer and now cant even call in have to request a call back usually next day so if I have an issue I cant talk to a live agent for al least 24 hours pathetic. Whats up with that and when they do call customer service is ter...

Darrincrown by I'm a participant level 1
  • 61 Views
  • 0 replies
  • 1 likes

Fido Ambassadors Team - real or not? (833) 378-5454

I just got a call from a number (833) 378-5454, it had the caller ID set to FIDO and they were claiming to have given me a special offer for being a loyal customer; I just wanted to know if this is legit or not. The agent on call gave me her name but...