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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23548 Views
  • 0 replies
  • 8 likes

Temporary Suspension

I signed up for temporary suspension and I got an email that my monthly fee will be $57 ($50 for plan + $7 for suspension). Does it mean that I have to pay for $57 or just $7 every month before suspension ends?

YasirAbrar by I'm a participant level 1
  • 39 Views
  • 0 replies
  • 0 likes

No loaner device during repair

Hi, I've been a Fido customer for over 7 years and finally I need help - when my phone screen got broken and I got no help with a replacement phone, while I paid for Device Protection - they want me to send them my phone by SNAIL MAIL and wait for we...

WhTF by I'm a participant level 2
  • 48 Views
  • 0 replies
  • 0 likes

Very unprofessional chat agent Dharamveer from PEI

I met a Fido agent, name Dharamveer from PEI today. He was not very helpful. I requested him to send me a survey which I never received. I was looking for new plan but the agent didnt have much knowledge about any fido plans. He kept copying and past...

fido_suxxx by I'm a participant level 2
  • 92 Views
  • 1 replies
  • 0 likes

I had the most unprofessional Service today

I am currently in a call with an individual, and I must admit that if I had known he would negatively affect my mood with his lack of concern, I would not have initiated the call. In fact, his handling of the situation is making me contemplate switch...

Meeryan by I'm a participant level 1
  • 78 Views
  • 1 replies
  • 0 likes