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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cancelled home internet no email confirmation
Called in to cancel home internet two weeks ago, target date at end of current billing cycle (Jan 18 2025). Was told an email would be sent as confirmation, but it has been a week and still no email. Called in again, agent said the cancellation inst...
The most horrendous support
Never in my life have I had so many problems with any company on the phone. I've been lied to, made to be on the phone 3 times in a day being assured it was going to work, been on the phone for 4-5 hours, talked over, been talked down to, treated rud...
Resolved! Second line not showing in My Account
I added a second line through a promotion presented on My Account in November 2024, but I still can't see it anywhere in My Account. Multiple customer service reps told me they can see the second line on their end and I should be able to see it in My...
Educate
I’ve had a really bad experience with customer service. A month ago, I switched from Virgin to Fido, and I wanted to add my wife to my account. The agent I spoke to said, “I’ve set everything up, call in a few days to activate your wife’s E-SIM card....
Bravo SHADE!
I am writing to brag about the great customer service I received from SHADE - I didn't get his last name - at Galeries Granby shopping centre on December 22nd. It was one of the busiest days of the year, and SHADE was serving me while answering ques...
