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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
poor customer service
I had some changes on my account the infomation was not clear. I can't get a time to speak to an agent because they are not available when I am available. This is unacceptable. Looks like I will be porting my number later today.
Customer retention or scam?
Do you know if this is an official Fido communication, or a scam? Recently I cancelled my Fido phone plan. Just got a call from 1-833-378-3060 claiming they are a Fido agent trying to win me back and offered a good deal. When I agreed to the deal, th...
Customer service call back delay
I have been a long time customer and now cant even call in have to request a call back usually next day so if I have an issue I cant talk to a live agent for al least 24 hours pathetic. Whats up with that and when they do call customer service is ter...
Lack of customer retention plan for customer who have been with Fido for 2 decades
I have been a loyal Fido customer for close to 2 decades, I can't remember the exact year I opened my first account with Fido, but it must have been at least 18+ years.I have automatic payments setup (although no automatic payment discount), and I ha...
Fido Ambassadors Team - real or not? (833) 378-5454
I just got a call from a number (833) 378-5454, it had the caller ID set to FIDO and they were claiming to have given me a special offer for being a loyal customer; I just wanted to know if this is legit or not. The agent on call gave me her name but...
