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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Live Agents

Has FIDO done away with live agents.  I have been gtrying to get to speak with one and wasted almot an hour with JACKMost frustrating experiencence ever.

1986 by I'm a participant level 1
  • 289 Views
  • 1 replies
  • 0 likes

Resolved! Emergency calls only

Bonjour,I have a LG phone & since this morning (Tuesday, 17 nov.), I cannot call any number, either from a number on paper or that is already in my phone.Why?What do I need to do?Help this is the only phone I have, since I got rid of my home phone la...

Compassion by I'm a participant level 2
  • 5339 Views
  • 7 replies
  • 0 likes

Return Equipment Policy!

Hello there, I would like to ask do we have to return the equipment leasedfor more than 5 or 7 + years. It'smay damage, too old and not work. Why do you want back the thing that isn’t worth it?<3? 

UyenK13 by I'm a participant level 3
  • 370 Views
  • 1 replies
  • 0 likes

Billing Mistake, please help

Good morning,I write because I have a problem a year ago with a Fido account.It turns out I’m being charged an account I never use because my cell phone was blocked from my home country, so I was banned from using this company’s SIM, this contract wa...

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camissch by I'm a participant level 1
  • 381 Views
  • 1 replies
  • 0 likes

Resolved! Bill dispute - charged for international minutes

I have been charged $300!!!!! for long distance calling. This is absolutly wrong and incorrect.   My plans offers me a 1000 minutes of international calling and they overcharged me in recent cycle and even if I am trying to call them to know the stat...

Kumar81 by I'm a participant level 1
  • 2312 Views
  • 4 replies
  • 0 likes