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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Misleading Advertisement / unfulfilled phone upgrade order
I ordered a used Samsung S22 phone on Nov 26, 2022, during the Black Friday sale online. In the advertisement, it said the phone would be delivered within 10 days. On Dec 15, 2022, I received an email from Fido apologizing for the delay in shipment a...
Tower not working
How do I report a tower not working. It's a newer tower that was working fine for a couple of months and now it's not. No cell service. It is a Rogers tower. Some of the support people I talked with says that I'm not even in a Rogers network area WTF...
Waste your life on line or over the phone with FIDO!
Be prepared to chat with an agent for hours, then be logged off when you ask for a manager, or decide to cancel. This happend to me three times over a three hour period. Wasted my life. The next day, I phoned, should be better, right? NO. Wasted two ...
So frustrated, how can i get some sorta help.
To start off I broke my galaxy s22 so I contacted fido and they were gonna assess the damage once I shipped it to there repair company so I did that. Fido then sent me a loaner phone in the meantime but then my phone was damaged to the supposed point...
High time to leave Fido
I'm a loyal customer of Fido for over 6years now. My recent experiences are horrible!!! Me with my family & friends are planning to switch now. Getting overcharged with no prior information, long wait times to connect with the rep, it feels like they...
