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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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**bleep**ty Customer Retention

Tried to get a better plan to match what I can get with Bell. Wouldn't match the plan. If you are reading this Fido this is your last chance. If not I am switching to Bell after being your customer for over 20 years. 

JoeMooney by I'm a Participant Level 2
  • 294 Views
  • 2 replies
  • 0 likes

Complaint

Hi, last week I had an issue with my billing I call you customer service and the first agent I spoke to was rude he told me I didn't answer his question and when I ask to speak to a supervisor he said no you can't and went on to tell me I will not ge...

khatkeeria by I'm a Participant Level 1
  • 266 Views
  • 1 replies
  • 0 likes

Cannot send text messages but can receive texts

Every time I send a text message either it fails with a orange triangle and says cannot send. I have to retry sending maybe two or three times before it goes through. I've tried sending with Wi-Fi on with LTE on to see if it would help but normally m...

eagan by I'm a Participant Level 2
  • 569 Views
  • 3 replies
  • 0 likes

Data slowdown in Newboro Ontario area

There is a daily data download rate pattern in the Newboro Ontario over LTE service.  The early mornining service is fine, then it suddenly drops off about 7:45 AM, to about 0.5 mps download, 0.4 mps upload.  That rate cannot even support streaming a...

dpmclaren by I'm a Participant Level 2
  • 233 Views
  • 1 replies
  • 0 likes

Lynn Canyon No Internet

I visited Lynn Canyon today and Fido had no LTE data. Internet just work work. I did so coverage and network bars on my phone was 2-3 bars. But no internet. I wonder why? Was there an outage? @fido please can you fix this? Internet helps me pay for p...

Parag_Shah by I'm a Participant Level 1
  • 495 Views
  • 1 replies
  • 0 likes