Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Why does Fido not offer 5G?
I understand that Rogers flanker services do not yet offer 5G. But why not? Fido is a complete phone service and should provide 5G to all of its customers, we already have LTE so using that as a placebo excuse by saying you are improving that doesn'...
New iPhone Blacklisted
I purchased a new iPhone through the Fido webiste and the phone was shipped directly to my home.Then, later that evening I received an email that the pin on my Fido account was reset - I never recalled setting a pin on my Fdo account. Then, I tried ...
Deactivating number
I want to deactivate my number since i won’t be back to Canada until fall season. Is there any way to deactivate it before my next bill due date?
Resolved! Fido Customer Support is disappointing
If you ever need customer service... I feel bad for you. They not only couldn't resolve a simple issue (been over 2 months already), but they also fail to be fully transparent. Issue with an XTRA contest from November 2021. They claim they will get...
Downgrade to $39 20GB plan
Existing customer since 2009 want to downgrade plan to 20GB for $39.00 from 30GB for $48.00 no plan downgrade for my existing line called in *611 and no option to take advantage of $39.00 plan customer service said i can add-a-line with the $39.00 pl...
