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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Complain about promotional plan prices

I am writing to express my dismay at the Fido phone plan services.   I arranged my phone plan in Fido’s store (705 rue Ste-Catherine O, Unit 2136) on August 11th, 2021. I bought an iPhone 12 Pro and arranged the phone plan for 20 GB per month. I was ...

YijinF by I'm a Participant Level 1
  • 522 Views
  • 1 replies
  • 0 likes

Resolved! Interaction id not valid

Hellomy internet and line account was created by an agent on 1st feb 2022. I was told to present interaction id to waive off tablet charges but fido chat agent refuses to acknowledge the interaction id saying its invalid. I have a screenshot as proof...

Resolved! Please send notification for long distance calls

I got charged over 151.8 dollars for making long distance calls to US for the first time over 5 years with fido. I was completely unaware of this and didn't get any notifications whatsoever until they appeared on the bill. Please at least send notifi...

Inklink by I'm a Participant Level 2
  • 480 Views
  • 3 replies
  • 0 likes

Resolved! Billed for failed transaction

Hi, I was upgrating my plan + phone (iphone 13 red). but when I made the payment it never showed up "order sucesfull" but it was charged to my debit card. I spoke with the customer service and they said FIDO never got the money. but My bank said they...

maovidales by I'm a Participant Level 1
  • 323 Views
  • 1 replies
  • 0 likes

An age-old issue: cannot set up voicemail

Hi there,   I checked the Q&A online about this issue from other customers who had identical description on it:   Long press 1 (Voicemail retrieval number Ontario +14168216549) → 10-digit phone number ending with # → (Ding) Phone number is invalid   ...

zuosiyuan001 by I'm a Participant Level 2
  • 1845 Views
  • 6 replies
  • 0 likes