General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Great Service

I had the best experience with Fido today. So I was late to pay my Bill in February and I got charged with extra suspension fee. I did not know if Fido could remove those charges as I payed my bill later on. I had a call with Credit Operation team. I...

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Mankiran by I'm a Participant Level 2
  • 197 Views
  • 3 replies
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Fido store service performance

Was waiting outside Bathurst/Rutherford Fido store for 40 minutes on March 27 2021 from 11:30 am till 12:30 pm to return the equipment without any result. Was no line ups or any sign of activity inside. Staff are incompetent or dont care. Next door R...

Smko1102 by I'm a Participant Level 1
  • 127 Views
  • 1 replies
  • 0 likes

Resolved! Reporting MMS to 7726 fails. What works?

Spam SMS can be forwarded to 7726 and Fido does whatever they do to prevent spam. Attempting to forward spam MMS to 7726 fails. What is the correct way to report and suppress spam MMS? Thanks!

tarverator by I'm a Contributor Level 2
  • 703 Views
  • 6 replies
  • 0 likes