General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Can't receive or make phone calls

I switched to Data Plan only. I know its called data only, but when I look at the my plan details it says unlimited evening and weekend minutes. I tried calling evenings and it won't let me reach anyone. I tried calling *611 as well but no luck. When...

Ten3 by I'm a Participant Level 1
  • 1 replies

Resolved! Questions pertaining my bill

My last bill was $490.71, paid on September 20th, 2021. I received my monthly bill today, it is $502.21 and my total is $543.41 which does not make sense. When I click on how much I owe it says $502.21, what is the added $41.20 for on the main screen...

JKylie by I'm a Participant Level 3
  • 1 replies

Need to change the account number in MyAccount

I recently changed my number because my old number was cancelled, Now I got a new number from Fido again and logged in with the same e-mail address. But when I try to log in MyAccount app it shows me my old number which is cancelled so I am not able ...

yigitemik by I'm a Participant Level 1
  • 1 replies

Resolved! Last call charges

Just wondering is there any option to know last call charges on Fido accounti am using Fido roam so would like to know any charges for each of my last calls for avoiding surprises at the end of the month