I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transferred me to the validation team. However after some waiting time, nobody answered the call.
I am not impressed with the confusing and time-consuming process. I wish there were better instructions on how to reach the validation team including extention number and office hours to streamline the whole upgrading process.
We thank you for your feedback. We do aim for seamless and easy processes through our service, this is definitely not the experience we want for our customers.
I'll send you a PM to take a closer look into this, talk soon!