How to reach Fido Validation team on the phone?

[kkito]

I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transferred me to the validation team. However after some waiting time, nobody answered the call. 

I am not impressed with the confusing and time-consuming process. I wish there were better instructions on how to reach the validation team including extention number and office hours to streamline the whole upgrading process.

[Kenjohns83]

Been calling for 3 days and no one answers. I leave messages but never receive a call back. Trying to add a line to my account but getting no where. Such horrible customer service 

[FidoSaad]

Hey there @Kenjohns83

We've moved your post to this thread as it contains the solution to your question.

Hope this helps!

[abhisek]

same issue here been trying to call for the last two hours and no answer we were trying to get a deal for the day and told it might change really sad service

[FidoClaudia · Accepted solution]

Hey @kkito, 

We thank you for your feedback. We do aim for seamless and easy processes through our service, this is definitely not the experience we want for our customers.

You can reach out to our fraud/validation team directly at 1-800-644-7174 and any available agent will be happy to assist.

Hope this helps!