How to reach Fido Validation team on the phone?

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I'm a Participant Level 1
I'm a Participant Level 1

How to reach Fido Validation team on the phone?

I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transferred me to the validation team. However after some waiting time, nobody answered the call. 

 

I am not impressed with the confusing and time-consuming process. I wish there were better instructions on how to reach the validation team including extention number and office hours to streamline the whole upgrading process.

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Re: How to reach Fido Validation team on the phone?

Hey @kkito

 

We thank you for your feedback. We do aim for seamless and easy processes through our service, this is definitely not the experience we want for our customers.

 

I'll send you a PM to take a closer look into this, talk soon!

 

 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: How to reach Fido Validation team on the phone?

Hello, I am Having the Same Issue..

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Re: How to reach Fido Validation team on the phone?

Hey @PhysiNisy,

 

I'm sorry to hear that you're having the same issue. We can definitely help you with your account. Feel free to reach out to us through these channels. Alternatively, we can send you a private message via the community.

 

Let us know how you'd like to proceed. We're here to help! 😃

 

 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: How to reach Fido Validation team on the phone?

I am also having this issue

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Re: How to reach Fido Validation team on the phone?

Hey @ausernameforyou, we're sorry you are also encountering the same issue. 

 

You can reach out to us here, or we can send you a PM. Let us know what you prefer.



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