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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Best customer service experience

I want to this time out to appreciate agent Uzma, who I spoke to this evening. I had an internet consumption issue with Fido and another agent had promised me to reboot the system and take off all the charges. I believed her and hung up only to see a...

Sadly leaving Fido

I have been with Fido since its inception, some 23 years ago.  I was always very happy with both the bonuses offered, the plan prices, and especially teh customer service.  Upon upgrading to an Iphone 12 last week, I have had problems with both the p...

MobileUser15 by I'm a Participant Level 2
  • 281 Views
  • 1 replies
  • 0 likes

Phone number wasn’t transferred

I added new line to my account and asked to transfer number from previous provider. It's already been more then week, my phone still with temporary number and I can't get to costumer support. They never answer. Very disappointed with Fido service 

piligrim by I'm a Participant Level 2
  • 506 Views
  • 5 replies
  • 0 likes

Resolved! Sms abroad

How do I see my sms when traveling outside of Canada? 

SimonRe by I'm a Participant Level 3
  • 1040 Views
  • 8 replies
  • 0 likes