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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Request bill generation

 I need my bill for the month of Dec ASAP my billing cycle already completed on 27 but it looks like it takes 2-4 business days to get the bill. I need my call records urgently. Is there something that could be done to get my bill generated same day.

Fairuz by I'm a Participant Level 1
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Outrageously high bill

I'm so surprised to receive a bill of $66 this night and the reason stated is that I made a long distance call which I never did! Same thing happened last month. Please Fido what is happening. When I got this phone, I was told that I'm on a$40 bill a...

nsebobo by I'm a Participant Level 2
  • 227 Views
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Resolved! Delivery date

Hi, I placed an order for Galaxy S21 5G last Saturday but I haven't received a tracking number yet. I am wondering if it is backordered. Do I have to wait 3 weeks to get the new phone? 

khwang21 by I'm a Participant Level 1
  • 289 Views
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Fido - Third party charge $3 per use

I am a new Fido customer. I received "Third Party Charges" of $3 for each use in my first bill. I have never used or subscribed to any such service and never authorized anything. can someone explain what it is? And how to deal with it.  It says "4355...

sugan by I'm a Participant Level 2
  • 271 Views
  • 1 replies
  • 0 likes