General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23768 Views
  • 0 replies
  • 8 likes

Change name

I have legally changed my name, and i faxed my change name document to 18002196473 last week and still my name on the account showing the old name. could you please check 

fadymichael by I'm a participant level 1
  • 311 Views
  • 1 replies
  • 0 likes

Unable to Contact Customer Service

Hi, I have tried calling Fido support for past hour and have received the same message along the lines of circumstances are out of fido's control and would have to call back later. Live Chat with a rep is unable to queue as well. Any idea when custom...

Rido by I'm a participant level 1
  • 488 Views
  • 2 replies
  • 1 likes

Frustrating Experience Transferring Phone Number to Fido

I initiated the transfer on November 24, and from the start, I was informed that the system was overwhelmed with transfer requests, causing a delay in processing my port transfer. Hoping for a quick resolution, I visited a Fido store, only to be told...

kennethlll by I'm a participant level 1
  • 635 Views
  • 2 replies
  • 0 likes