Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Is there a way to track which days you've been roaming?
I'm currently abroad. I had no choice but to roam on my first day, so I'm expecting a charge. I bought a local sim card for a secondary phone and turned off my data on my Fido phone but apparently, I'm still roaming. I'd like to be able to track the ...
Referral bonus NOT credit! Tired of following up
Dear Fido team, I had referred a friend on 26th of May 2023 to which he had immediately responded on the same day and signed up for a new Fido number. I was promised that the referral bonus of $50 for each of us will be credited within 3 billing cycl...
Unable to Change Current Plan
I've been trying to change my current mobile plan online and have been getting this error: "Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes." I have tried logging into my Fido account o...
Resolved! iPhone won't open Attach.amr file sent by txt from voicemail
When I have a voicemail, I get a text message with an attached file Attach.amr. That format has not been supported by Apple for a while, and now it will not open at all. Why is Fido using a deprecated format? When will this be changed?
Resolved! Weak signal in Vaughan
I get one bar signal strengh at Major MacKenzie & Dufferin. I get 0 bars in Unionville. I just switched from Telus to Fido a week ago and I don't like Fido.I'm afraid I'll have to go back to Telus.
