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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23716 Views
  • 0 replies
  • 8 likes

Resolved! Customer service

I have tablet plan. Which I want to cancel. It's been 3 months I am paying since I can't cancel it. Fido store doesn't cancel it. Customer service very bad asking to call back. I have only tablets with them and on tablet you can't receive phone call ...

Brijmohay by I'm a participant level 1
  • 548 Views
  • 1 replies
  • 0 likes

Resolved! Customer Service

After being on hold repeatly and speaking with three customer service reps I requested to speak with a supervisor and waited on hold again .I finally spoke with a supervisor and discussed my bill, an agreement was reached and I paid my a bill right u...

Jimmack88 by I'm a participant level 2
  • 1921 Views
  • 5 replies
  • 0 likes

Resolved! Difference in price in system and the offer.

Hi Team,One of your sales reached me last Thursday and offer me a plan at 32.75 CAD/Month for 20G data which will be applicable for the following two years.On the phone, he said because of some technical issue, the offer was not applied and the price...

weiqixiao by I'm a participant level 1
  • 259 Views
  • 1 replies
  • 0 likes