General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Resolved! Complaint on invoice, credit not honored

Hi, On April 8, 2022, I have called Fido for a question on my invoice amount where I saw the current Monthly Plan $ was changed without advising me (passing from 45$ to 50$ for a 5GB plan)The representaitve said it was normal since Fido has inreased ...

philip100 by I'm a Participant Level 1
  • 160 Views
  • 1 replies
  • 0 likes

Resolved! service fee that i wasn't told about

Hello I am a new immigrant and i went to buy a prepaidsim card at rogers store, I ve chosen the plan of 40dollars that i saw on the net in rogers website. the person working there proposed the fido 38$ plan. so i said ok. now to my surprise i see the...

Amelia3 by I'm a Participant Level 1
  • 173 Views
  • 1 replies
  • 0 likes

Resolved! Bill Summary

Hello,How can I obtain a full year of my bill summaries?Thx in advanced,Liii

Liii by I'm a Participant Level 1
  • 255 Views
  • 2 replies
  • 0 likes

I ordered my phone over a month ago

Hello, I ordered a CPO iPhone 13 December 26th through livechat they said I could receive a confirmation email of my order I didn't receive anything. I contacted Fido 3 times, called the verification line.. everyone said it is all good and that it's ...

HannahM993 by I'm a Participant Level 1
  • 542 Views
  • 4 replies
  • 0 likes