Winback call

Winback call

Winback call

SOLVED
Nes3
I'm a Participant Level 2

Winback call

Hi, 

I transfered over to a different provider a few days ago and received and email from Fido with regards to someone reaching out to me. 
I received two calls today from Fido winback team and for some reason every time I answer the call it hangs up. Is there another way to reach the winback department?

Accepted Solution

Re: Winback call

Solved by Moderator

Hey @Nes3 Very_Happy

 

There is no phone number to reach the Winback team directly, as the agents all have their own specific number.

 

That said, you can contact us and we'll be happy to take a look at your account and get in touch with them on our side. Smiley

Alternatively, we can also send you a PM though the Community, should that work best for you!

View solution in context
8 REPLIES 8
Abbottonian
I'm a Participant Level 2

I was supposed to get a winback call which I did but it was supposed to be from a supervisor. Have been waiting for a month now. 

Hey @Abbottonian

 

You mentioned that you did receive a call from Winback, was everything not resolved during that first call?

 

Let us know, we'd love to look into things and offer solutions! Alternatively, you can also contact us so that we can check out your account in detail. 



Abbottonian
I'm a Participant Level 2

They made me an offer but the guy said the supervisor will callback with a better offer. Nobody called me, been waiting for that call for months now lol

Hello @Abbottonian,

 

Sorry to hear you haven't had any resolution yet. Feel free to contact us and we'll be happy to help. 



shabeebrizvi
I'm a Contributor Level 2

@Nes3 Were you able to reach them???

FidoValerie
Moderator

Hey @Nes3 Very_Happy

 

There is no phone number to reach the Winback team directly, as the agents all have their own specific number.

 

That said, you can contact us and we'll be happy to take a look at your account and get in touch with them on our side. Smiley

Alternatively, we can also send you a PM though the Community, should that work best for you!



Raj-D
I'm a Participant Level 2

Hello @FidoValerie Smiley 

 

Would you be able to assist me by taking a look at my account and getting in touch with the Winback team from your side. I have been trying to get a hold of them for the past 3 weeks and I have been unable to. I am having the same issue as the member above. I have talked to multiple Fido agents and they were unable to get me a call back, could you please help me out? 

 

Thank you!

I have replied to your other post!