Winback Call

Winback Call

Winback Call

SOLVED
Meh12
I'm a Participant Level 3

Winback Call

Hi there,

 

I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good price, I would come back too with that additional line? Thanks for the help.

 

 

Accepted Solution

Re: Winback Call

Solved by MVP MVP

Hello @Meh12,

 

If you did not answer them they will call you back, if you did answer and refused their offers then they will not call you back and you will need to contact customer service and they can let you know what offers they have available.

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9 REPLIES 9
jag9
I'm a Participant Level 1

i got a call twice however once answered it gets dropped , cs services couldnt redirect to same dept, buyer remorse is about to be done with new provider. need assistance to reach win back team 

meli1432
I'm a Participant Level 2

good luck ive been waiting 3 weeks for this same call and i kept being told or should i say they claim they submitted a ticket for the winback team to get back to me. they apparently noted they called me multiple times but not ever did i get a call or voicemail. its not even registered on my phone as it never happened.

Meh12
I'm a Participant Level 3

Yeah, I've contacted the agents and they said "they'll call you back", but no one has called at all. So, we'll see if anything happens at all. Hopefully they reach out to you in your case.

Hey @Meh12! We'd love to help out as best we can! 

 

When was the request for the callback sent? Let us know and we'll go from there Smiley

 

 



Meh12
I'm a Participant Level 3

Well I contacted Fido chat roughly 3 weeks ago, and they said the agent said winback would contact me, but no such luck yet.

We'll take a look! We'll send you a private message and we'll check out what's going on Smiley

 

See you there! 



Hey @meli1432 !

 

Since we're already discussing the situation in PM, we'll continue to assist you there.

 

Talk soon. Smiley



KAPABLE-K
MVP

Hello @Meh12,

 

If you did not answer them they will call you back, if you did answer and refused their offers then they will not call you back and you will need to contact customer service and they can let you know what offers they have available.



Meh12
I'm a Participant Level 3

Thanks for the help.