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Winback Call

Meh12
I'm a Participant Level 3
I'm a Participant Level 3

Hi there,

 

I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good price, I would come back too with that additional line? Thanks for the help.

 

 

13 REPLIES 13

jag9
I'm a Participant Level 1
I'm a Participant Level 1

i got a call twice however once answered it gets dropped , cs services couldnt redirect to same dept, buyer remorse is about to be done with new provider. need assistance to reach win back team 

meli1432
I'm a Participant Level 3
I'm a Participant Level 3

good luck ive been waiting 3 weeks for this same call and i kept being told or should i say they claim they submitted a ticket for the winback team to get back to me. they apparently noted they called me multiple times but not ever did i get a call or voicemail. its not even registered on my phone as it never happened.

Meh12
I'm a Participant Level 3
I'm a Participant Level 3

Yeah, I've contacted the agents and they said "they'll call you back", but no one has called at all. So, we'll see if anything happens at all. Hopefully they reach out to you in your case.

FidoNick
Former Moderator
Former Moderator

Hey @Meh12! We'd love to help out as best we can! 

 

When was the request for the callback sent? Let us know and we'll go from there Smiley

 

 



Khanhpham
I'm a Participant Level 2
I'm a Participant Level 2

Hi FidoNick,

 

Same situation, I have been waiting for almost a month for winback team to call me. 
I moved to Koodo last month then an agent from Fido called me and offered me a better deal. I acceptedthen he tild me to wait for 1-2 days for confirmation email. After 2 weeks, i contacted customer service but they told me to wait winback to call me. Until now Iam still waiting since I returned the new phone to koodo. I know you guys are busy but its been too long while koodo could send me a new phone in 3-5 days only to seal the deal.

Please reach me at xxxxxxxxxx

Hey @Khanhpham!

 

One of our specialists can definitely help with this Smiley

 

Please reach out to customer care and they can look into what happened and send a request for a callback.

 

Hope that helps! Smiley 



Khanhpham
I'm a Participant Level 2
I'm a Participant Level 2

I contacted the cuatomer service but till now nobody or winback team ever call me back yet. They said 1-2days but its been more than a month. Please advice!

Hello @Khanhpham

 

Please make sure to get in contact with our customer service to get this looked into.


You can find all the ways  to reach us here.



Meh12
I'm a Participant Level 3
I'm a Participant Level 3

Well I contacted Fido chat roughly 3 weeks ago, and they said the agent said winback would contact me, but no such luck yet.

FidoNick
Former Moderator
Former Moderator

We'll take a look! We'll send you a private message and we'll check out what's going on Smiley

 

See you there! 



Hey @meli1432 !

 

Since we're already discussing the situation in PM, we'll continue to assist you there.

 

Talk soon. Smiley



KAPABLE-K
MVP MVP
MVP

Hello @Meh12,

 

If you did not answer them they will call you back, if you did answer and refused their offers then they will not call you back and you will need to contact customer service and they can let you know what offers they have available.



Meh12
I'm a Participant Level 3
I'm a Participant Level 3

Thanks for the help.