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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Question about payment program promotion credit

Hello all,I'm currently looking to upgrade my phone early using a promotion FIDO sent me ($200 off an early upgrade). With my change in plan, I'm reading I'll get a $25.00/mo. payment program promotion credit, knocking the $50 a month to pay off the ...

Kmike992 by I'm a participant level 1
  • 4681 Views
  • 1 replies
  • 0 likes

Missing February bill

My billing cycle ends the last day of each month. I receive my bill the 4th of the following month. My February bill has not been processed. I need this for my employer. I have called in twice now and gotten no answers.I am beyond frustrated.

Missmith by I'm a participant level 1
  • 690 Views
  • 1 replies
  • 0 likes

Fido Lost My Number

I want to know why fido canceled my phone number! I did not ask to have my number ported out at all. Listen to the call.I will be using social media and the names of the executive officers found when you Google "fido CEO", to get my number back.I hav...

Heartbroken by I'm a participant level 1
  • 874 Views
  • 2 replies
  • 0 likes