Voicemail

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Voicemail

I'm trying to access my voicemail but it says "I'm sorry. Someone has already entered your mailbox." Then the line goes dead. It's been happening for a few days now. I've tried restarting device. Help!!

Accepted Solution

Re: Voicemail Message Someone is already in voicemail and now

Hey @vinfiz

 

Please refer to the solution in this thread to learn more about this and the workaround for a fix. 

 

Hope this helps! 

 

 

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Re: Voicemail

Hey @jessicabodnar,

 

That's pretty odd, let's take a closer look. 

 

Can you tell us if you have a mini voicemail or a visual voicemail on your account?

 

If you call the retrieval number for the voicemail directly (see below), are you getting the same error or are you able to access it?

 

Regular Voicemail

 

+1 416 821-6549  or  +1 647-839-9169

 

Visual Voicemail 

 

+1 647 839-6178  or   +1 647-839-9169

 

Let us know! 



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Re: Voicemail

I just have regular voicemail. I get the same error message when calling all four numbers.

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Re: Voicemail

Hello Jessicabodnar,

 

  Welcome to the community!

 

  Just to clarify, are you trying to access your voicemail from your Fido phone or from another device? 

 

From your Fido phone:

Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
Enter your access code when prompted.
Follow the instructions to listen to your messages.

 

From any other phone:

Call your own Fido phone number.
Press the "#" key during your greeting message.
Enter your access code when prompted.
Follow the instructions to listen to your messages

 

~taken from here.

 

  From what I can gather, it sounds like you're trying to access your voicemail from a different phone. If that's the case, you should be dialling your own number, not the voicemail access numbers.

 

  If you're tryng to call from your device, have you tried to set-up the voicemail number in your phone?

 

Hope this helps 😀

 

Cheers

 

 


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Re: Voicemail

Hi. Yes I am using my own phone to call voicemail. Dialing those numbers or holding 1 does not work. I receive the same error message "I'm sorry someone has already entered your voicemail". Now it's been three days since someone called and left a voicemail but I can't listen to it. Can you "kick people out" of your voicemail?

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Re: Voicemail

Hey @jessicabodnar

 

Just to confirm, have you tried calling your voicemail from another phone? If so, do you get the same error message?

 

Keep us posted!



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Re: Voicemail

I'm not the original poster but I'm having the exact same issue. I've tried calling from my phone and also from another phone, I still get the error that someone is already in my mailbox.

 

I just switched to Fido this week and was able to set up my voicemail but haven't been able to access it since because of this issue.

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Re: Voicemail

Hey @SarahBee

 

I suggest that you reboot your phone, if you already didn't do it. 

 

You can also check your retrieval number: 

 

For all provinces to :+1 416 821-6549.

Except for Visual Voicemail (iPhone) retrieval number would be :+1 647 839-6178.

 

Here are the steps:

 

 

  • iPhone (customers without Visual Voicemail😞 Dial *5005*86*+1 647 839-9169# (may not work on all iPhone models).
  • Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input the number.

Let us know if it helped!

 

 

 

 



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Re: Voicemail

I have the same problem as many others.  I can not access my voicemail as it says "someone is already in my voicemail".  I tried every option offered in the blog but unsuccessful.  I have an IPhone 7S

 

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Re: Voicemail

Hey @marilynmcghan

 

Thank you for reaching out and for trying the steps above. 

 

Please reach out to us here.

 

We'll be glad to take a further look into this with you. 



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