General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Resolved! Roaming charges

hi everyone, i recently traveled outside of Canada and before I left the country I checked with the representative I won't be charged for roaming if the device roaming is turned on but unfortunately, when I checked the bill I was charged for data roa...

Aj37 by I'm a contributor level 1
  • 5813 Views
  • 15 replies
  • 1 likes

Changing my personal information without my consent

I would give a poor rating to the Fido customer support and the supervisory team She could not provide the resolution to my issue and apart from that she told me that she doesnt know how to escalate an issue through a written means. I asked her if sh...

Bad experience

I have read several comments on the same subject, since I also wanted to update my cell phone to an iPhone 13 Pro Max and place the order online but I have been waiting for almost a month for the iPhone to arrive whenever I communicate with customer ...

NicoNoa07 by I'm a participant level 3
  • 1536 Views
  • 7 replies
  • 0 likes

Resolved! FIDO MESSAGE!

Received following SMS- FlDO MESSAGE!We apologize for the service error we have encountered last week. To compensate our customers, we are offering you a gift of $50.00 CAD.Get hold of it here :https://tinyurl.com/1FlDOGlFT*Data rates may apply. can ...