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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Jiwoong by I'm a Participant Level 2
  • 377 Views
  • 1 replies
  • 0 likes

Resolved! Plan upgrade offer

I received an offer to upgrade my current plan that includes significantly more data.  The offer is for 30gb for $60/mth.  My current plan is 6gb for $50.  It also says unlimited Canada minutes in the offer but in the details it mentions unlimited mi...

Electrum88 by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 0 likes

strange emails

Should I be receiving emails from this address:  XXXXXXXXXXX@mms.fido.ca   If yes, what is the purpose?

Cobourg by I'm a Participant Level 1
  • 382 Views
  • 1 replies
  • 0 likes