Blank voicemails

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I'm a Participant Level 2 Caseyinked1
I'm a Participant Level 2

Blank voicemails

I get a random notification of getting a voicemail (upto 5 times a day) and when i check the voicemail and listen to the new messages its literally just a recording of silence. Nothing is being said. No background noises. When i check my call logs to see who called i have NO MISSED CALLS. So my voicemail is not working properly. I can only hold three voicemails so i really dislike having to delete these "empty" voicemails multiple times a day just so i dont miss calls from work. How can this problem be fixed?

Accepted Solution

Re: Blank voicemails

Hey @Caseyinked1

 

Welcome to the Community Smiley 

 

That's definitely odd. You might get a voicemail without seeing a missed call if your phone was off or out of reach. 

 

Have you checked to see if you could find the information on the caller? You should be able to see who left you the message by pressing 5 after you hear the message. This might help in seeing where the messages are coming from. 

 

Let me know!

 

 

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Former Moderator FidoPamela
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Re: Blank voicemails

Hey @Caseyinked1

 

Welcome to the Community Smiley 

 

That's definitely odd. You might get a voicemail without seeing a missed call if your phone was off or out of reach. 

 

Have you checked to see if you could find the information on the caller? You should be able to see who left you the message by pressing 5 after you hear the message. This might help in seeing where the messages are coming from. 

 

Let me know!

 

 



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Re: Blank voicemails

Hey @Caseyinked1!

 

Let us know if FidoPamela's suggestion helped you figure out what was happening!



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I'm a Participant Level 2 Caseyinked1
I'm a Participant Level 2

Re: Blank voicemails

Oddly enough i havent recieved a "blank voicemail" since i posted on here... However, if the problem does arise again after the easter holidays are over ill be glad to give that a try.

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Re: Blank voicemails

That's good news, @Caseyinked1 Smiley

 

Perfect, keep us in the loop if this ever occurs again.



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I'm a Participant Level 1 CharlotteR21
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Re: Blank voicemails

Hi 

 

I am getting this too - nearly every day up to 2 or 3 times. 

 

I have gotten a lot of spam calls, which I ended up blocking numbers for, so I suspect these are numbers I have blocked, but if my phone allows me to filter the calls, why can't it filter the voice mails too?

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MVP
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Re: Blank voicemails

Hello CharlotteR21,

 

  Welcome to the community!

 

  I understand how frustrating it can be to receive SPAM calls and subsequent voicemail. Filtering calls using a phone's call block or call reject function simply forwards the calls to your voicemail without ringing your phone. The filtering occurs at your phone so the call has already gone through the networks. For voicemails to be filtered as well, the call blocks would have to occur at the network level. However, it is unfortunately not currently possible for the networks to block those calls at the network level. Often the spammers use spoofed numbers when making those calls or sending SPAM SMS. Those numbers usually belong to unsuspecting people who only find out their numbers are being spoofed when irate SPAM recipients reply demanding they stop calling or texting. Blocking those numbers means potentially blocking innocent customers from using their services.

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. That said, it is hopeful to note that the CRTC is trying to implement measures to reduce nuisance calls (see here and here).

 

  There are (or at least there were) apps which claim to be able to prevent blocked calls from going to voicemail. They do/did so by answering and almost simultaneously hanging up the calls without letting the phone ring. They did prevent those calls from going to voicemail. However, you should note that the calls were technically answered and therefore counted against any minute allotments you may have.

 

Hope this helps Smiley

 

Cheers

 


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Re: Blank voicemails


@Cawtau wrote:...

  There are (or at least there were) apps which claim to be able to prevent blocked calls from going to voicemail. They do/did so by answering and almost simultaneously hanging up the calls without letting the phone ring. They did prevent those calls from going to voicemail. However, you should note that the calls were technically answered and therefore counted against any minute allotments you may have...


Hello again,

 

  Just to add to my previous post... It should also be noted that using such apps may inadvertently lead to an increase in SPAM calls. Many spammers use computers to sequentially run through phone numbers to find active phone numbers to further target. Since those apps technically answer the calls, there actions no doubt inform the computers that the phone number is indeed active.

 

Hope this helps :Smiley:

 

Cheers



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I'm Helpful Level 1
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Re: Blank voicemails

It would be an amazing to have fido update their voicemail system to filter out Voicemails that have no sound whatsoever or quick hangups. Would be a dope feature!

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I'm a Participant Level 1 Omid007
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Re: Blank voicemails

Hi I receive this sort of messages almost every day. sometimes a crowd noise in the background once somebody. coughed and so. please do something about this. may need our voice mailbox for real use.

 

Thank you

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Re: Blank voicemails

Hey @Omid007 !

 

Did you try @FidoPamela's suggestion to see who the messages are from? 



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