Hey @Raghuanth_13! Philippe here.
To clarify, did you activate a new account with us or did you just purchase the SIM card for one of your existing lines?
If you did activate a new line, you would have to pay the activation fee if you did it in store, unless there was a promotion that covered that at the time. In that case, the credit is usually added on your second or third invoice after activation.
Hi, I have an existing tablet plan that i needed to change to get the new tablet plan and a tablet. it seems the fido chat says there is a 50 dollars setup fee. is that normal? I could do that online but how can i keep my existing tablet number so i had no choice to call for change. am i missing something here? could i just do it online and avoid this?
Hey @yriyadh! Philippe here. I hope you're doing well.
The $50 fee is a standard charge for activations or hardware upgrades. Normally, this charge is waived when performing these actions online through our website, but it's not possible to do this with an existing tablet plan online at this time. That said, we'll be happy to see what we can do for you if you're interested in a new tablet.
You can just request a PM from the community for that and we'll be happy to assist you!