Set up service fee

Set up service fee

Set up service fee

SOLVED
Arvalledor
I'm a Participant Level 2

Set up service fee

The website says "pay no setup service fee when you activate any device online", I purchased a byop plan, and got charged with the set up service fee. Will i get that service fee refunded once i actually acitvated the sim in my phone?

Accepted Solution

Re: Set up service fee

Solved by Moderator

Thanks for confirming @Arvalledor!

 

We're going to take a look, I'm sending you a private message Smiley

 

View solution in context
5 REPLIES 5
FidoKenny
Moderator

Hello @Arvalledor and welcome to the Community.

 

How did you activate your plan? Did you contact the customer service or activated at one of our stores?

 

If so, this would be the reason why you were charged the setup fee.

 

Let us know. 

 


 

 

 

 

 

 

 



Arvalledor
I'm a Participant Level 2

I purchased the plan, received the sim card but have not used it yet as my phone hasnt arrived. How should i activate to ensure the set up fee is waived?

 

Hi @Arvalledor Smiley

 

The plan needs to be purchased directly on Fido.ca for the set-up fee to be waived.

 

Contacting customer service to do the activation or going in store automatically triggers the fee!



Arvalledor
I'm a Participant Level 2

I did purchase from fido.ca but still got charged 😐

Thanks for confirming @Arvalledor!

 

We're going to take a look, I'm sending you a private message Smiley