Set up fee

Set up fee

Set up fee

SOLVED
nasimsakha
I'm a Participant Level 1

Set up fee

Hi there, Just wanted to double confirm that my recent set up fee(plan and device renewal) on the bill will be credited to my account on the next bill.

Thanks,

Accepted Solution

Re: Set up fee

Solved by Senior MVP Senior MVP

Hello Nasimsakha,

 

  Welcome to the community!

 

  Generally, the fee is only waived if the set-up was done on Fido.ca without customer service assistance. However, there are sometimes promotions which include waiving those fees as well. However, since your issue is specific to your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Nasimsakha,

 

  Welcome to the community!

 

  Generally, the fee is only waived if the set-up was done on Fido.ca without customer service assistance. However, there are sometimes promotions which include waiving those fees as well. However, since your issue is specific to your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers