I came as tourist to Canada, for three months. Back in may 2023.
First of, I visited a shop of Fido in a mall of North York. The guys there told me that I can select one of the options and it will automatically will be cancelled after 3 months of use. I believed them and it was complete lie (it's easy to confuse the tourists with your TnCs I suppose). As I left the country in early August, the bill continued to grow. I paid once more and tried to request the cancellation of the account. But it's almost impossible to contact Fido without being in the country.
Even I have left the country, I want to be an honest person. So I received the message from Fido in Jan 2024. It said if I pay 60%, they will cover 40% and we close the contract.
I contacted them through the chat on 25 Jan. The proposal was confirmed. I paid. The person promised to close the deal in 5 business days. I entered the account in February and nothing changed - still 40% of bill hanging. I contacted through chat again. New person said he had sent the reminder. 5 days later nothing changed.
I contacted the chat for the third time! Another person said that the early February communication was the only communication, and the January one is recorded but no emails internally was sent. So January chat person lied to me again and didn't do a thing.
So with the third chat I was assured that two more days and everything will be closed - nothing to worry. By 12-13 Feb 2024 all will be good.
10 days passed and I entered the account today.
And what I see? Apart from that 40% still hanging there, Fido dropped another charge of 140 CAD that I didn't pay that 40% plus monthly charge.
This is the worst ever service support I have ever seen.
whoever supposed to approve it, is the laziest and most irresponsible person ever.
I am a citizen of another country, I don't plan to come back to Canada. But I wanted to be fair - and this is a responce I receive from Fido.
if post here will help to expedite it, i need to send it.
