General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24266 Views
  • 0 replies
  • 8 likes

Data limits

I have a Fido plan with 6 gig of Data. I almost never use it. Actually, probably never. This plan also includes unlimited text messages.  Question is: Why do I have trouble opening pictures or attachments to my text messages? I ensure the Data is on ...

Affdaff by I'm a participant level 1
  • 1268 Views
  • 2 replies
  • 0 likes

How to access gift card?

Hi, I went through the process of signing up my giftcard but don't know how to access it. Is there a website that holds the prepaid mastercards? Regards,Ethan

dailydmello by I'm a participant level 2
  • 872 Views
  • 1 replies
  • 0 likes

Resolved! Text from fido regarding an account I don't have?

I've received two texts from Fido regarding an account that I don't have, and am unsure as to why I keep getting them? It says an automatic credit card payment was declined, and to update my payment details... At first I thought it was a scam, but it...

JaneM1 by I'm a participant level 2
  • 1431 Views
  • 1 replies
  • 0 likes

Resolved! Cancel line

I want to cancel one line in 48hrs and the other in 2 weeks. Better Rogers plan. Best cost effective way? 

Wilber55 by I'm a participant level 2
  • 4005 Views
  • 1 replies
  • 0 likes

Payment issue

I tried making monthly bill payment using my TD Bank credit card but FIDO declines that every time. I am able to use this card at all other places. Even the credit card bill is also far the maximum limit. Although, payment is successful with my debit...

tarun7 by I'm a participant level 1
  • 1026 Views
  • 1 replies
  • 0 likes