Phone Upgrade and Plan Change

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I'm a Participant Level 1
I'm a Participant Level 1

Phone Upgrade and Plan Change

My plan has ran out so I'm looking to change a few things. Can I change my plan and do the free upgrade at the same time? It is only giving me the one option. I'm trying to work out if it is worth me staying with Fido or switching to a cheaper provider. Thanks.

Accepted Solution

Re: Phone Upgrade and Plan Change

Hey everyone!


Just a heads up that this was fixed and keeping your plan while doing an upgrade on Fido.ca is now fully functional Smiley

 

 

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Moderator
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Re: Phone Upgrade and Plan Change

Hey there @iamthemountain,

 

Welcome to the community Smiley

 

You can complete both online on Fido.ca. Having the upgrade done through the self-serve option will also enable you to save on the $35 transaction fee.

 

For any assistance with the process or if you have any question account related, I would advise you to send us a PM/DM on Facebook or Twitter so we can look into it together. You can also reach out to us though these channels. Alternatively, we can send you a PM here.

 

Let us know if you have any questions.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Phone Upgrade and Plan Change

Hi there,

 

Same question here, but the previous reply didn't answer it...

 

I am attempting to upgrade my phone, and change the plan to one a higher level where the phone is on a tab, however, after selecting the telephone, the plan option does not function. See snap shot below bottom right corner. 

Screen Shot 2018-11-12 at 8.31.08 PM.png

Does this mean that before upgrading the telephone, if the plan is different (higher level), I must first change my plan, and then go back and upgrade the telephone?

 

Thank you for confirming.

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I'm Qualified Level 3
I'm Qualified Level 3

Re: Phone Upgrade and Plan Change

You can definitely upgrade your device and choose a new monthly plan in one transaction. I just logged into Fido My Account and attempted to upgrade to the LG G7 and I saw both "Pick a new plan" and "Keep existing plan" options. Which browser are you using? I recommend trying a different web browser and resetting your browser's cache/cookies. I logged into Fido My Account a couple weeks ago and my problem was the opposite; "Keep my existing plan" option was missing but after clearing my browser's cache/cookies, it was fixed. Hope this helps Smiley

 

Fido-LG-G7-Upgrade.png

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Phone Upgrade and Plan Change

Hi there,

 

Thanks for your reply, it is helpful. I have tried a different browser and flushing my cache and cookies, no luck. Good to know issue is on my end, will keep trouble shooting.

 

 

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Re: Phone Upgrade and Plan Change

Hey @mdp123

 

Hope it works out for you. Smiley

 

We can also send you a PM to look into this with you.  Let us know if you'd like that!

 

 

 

 



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I'm Qualified Level 3
I'm Qualified Level 3

Re: Phone Upgrade and Plan Change

Odd enough...today is Cyber Monday and Fido.ca won't let me keep my existing plan if I try to upgrade my device? See the screenshot below. Yesterday the "Keep existing plan" option was there, but not today. I've tried multiple different browsers and reset my browser cache as well. Is this intentional or is there a system glitch? Thanks in advance!

 

Fido.ca Upgrade - Existing plan missing.png

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Re: Phone Upgrade and Plan Change

Hey there,

 

This definitely seems like a glitch we'd need to report on our end! You should be able to see ''Keep my existing plan'' as long as you're logged on.

 

I can assure we've not removed the option intentionally. Smiley

 

I can send you a PM if you need help with the upgrade. Let me know.



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I'm Qualified Level 3
I'm Qualified Level 3

Re: Phone Upgrade and Plan Change

@FidoSaira, thank you for your reply. I wanted to upgrade to the iPhone XR for $549 on Medium plan but was unable to keep my existing plan due to this “technical glitch”. As of today, the pricing has increased to $649. I wanted to upgrade online to avoid the $35 transaction fee. Since there was a problem on Fido’s end preventing me from upgrade, please consider dropping the handset pricing to $549 temporarily so I can upgrade as this is unfair for the customer. Thank you for your consideration. 

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Former Moderator
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Re: Phone Upgrade and Plan Change

We'll gladly take a look at it with you and check out what we can do to help with this situation. 

 

I will be sending you a PM here shortly. Chat soon! 



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