Hello Fido forum, I am considering a handset upgrade with the new Fido
Payment Program. I understand this is 24-month device financing where
the cost of the handset+tax is divided into 24 monthly installments.
Fido then applies a monthly credit to yo...
Hello Fido forum, I am considering switching my monthly plan to the
current promotion $45 for 4GB (1+bonus 3). Is the bonus 3GB of data
permanent as long as I keep the plan or does it expire? I have read the
terms and conditions on the Fido.ca Plans ...
Hello Fido forum, Today I attempted to perform a Device Upgrade on
Fido.ca and found it very confusing which devices are condition NEW and
which are PRE-OWNED. Please see the example below of the iPhone 7; there
are two listings for the iPhone 7 with...
Hello team, could a Fido representative please confirm why I am seeing
different monthly plans options when upgrading to a new device as a New
Customer vs. logging into My Account as an Existing Customer. For some
context, I am currently on a 5GB $55...
Hello Fido team, I paid my account balance in full today via credit card
payment on the Fido My Account app. The app says my account balance is
zero. I received an email from Fido entitled "Credit card payment
confirmation" stating my account balance...
Hello @Suejoy, I recommend checking your Cellular data usage. Go to the
Settings app then tap on Cellular. Here you will find a list of your
iPhone's apps/services and their respective cellular data usage. You can
also scroll to the very bottom and t...
Hello @AdamoDM, I was in the same situation a couple months ago. My
monthly plan included 15gb + an additional 5gb bonus which popped up one
day when I logged into Fido.ca My Account. You are correct that when you
upgrade to a new handset online, it ...
I do agree with @Philmc that 88% battery health is concerning if CPO
devices have a minimum 6 months warranty included. I assume it's the
standard 1 year Apple warranty but it means the device is 1-6 months old
and has the remaining 6 months Apple wa...
I checked my Fido app and can confirm the "5 hours of extra data" and
"Fido XTRA" banners have disappeared again as well as the Phone and Plan
details tabs now showing errors. I assume it's just Fido updating parts
of the app in the background.