Hello Fido forum, I am considering a handset upgrade with the new Fido Payment Program. I understand this is 24-month device financing where the cost of the handset+tax is divided into 24 monthly installments. Fido then applies a monthly credit to yo...
Hello Fido forum, I am considering switching my monthly plan to the current promotion $45 for 4GB (1+bonus 3). Is the bonus 3GB of data permanent as long as I keep the plan or does it expire? I have read the terms and conditions on the Fido.ca Plans ...
Hello Fido forum,
Today I attempted to perform a Device Upgrade on Fido.ca and found it very confusing which devices are condition NEW and which are PRE-OWNED. Please see the example below of the iPhone 7; there are two listings for the iPhone 7 wi...
Hello team, could a Fido representative please confirm why I am seeing different monthly plans options when upgrading to a new device as a New Customer vs. logging into My Account as an Existing Customer. For some context, I am currently on a 5GB $55...
Hello Fido team, I paid my account balance in full today via credit card payment on the Fido My Account app. The app says my account balance is zero. I received an email from Fido entitled "Credit card payment confirmation" stating my account balance...
Hello @Suejoy, I recommend checking your Cellular data usage. Go to the Settings app then tap on Cellular. Here you will find a list of your iPhone's apps/services and their respective cellular data usage. You can also scroll to the very bottom and t...
Hello @AdamoDM, I was in the same situation a couple months ago. My monthly plan included 15gb + an additional 5gb bonus which popped up one day when I logged into Fido.ca My Account. You are correct that when you upgrade to a new handset online, it ...
I do agree with @Philmc that 88% battery health is concerning if CPO devices have a minimum 6 months warranty included. I assume it's the standard 1 year Apple warranty but it means the device is 1-6 months old and has the remaining 6 months Apple wa...
I checked my Fido app and can confirm the "5 hours of extra data" and "Fido XTRA" banners have disappeared again as well as the Phone and Plan details tabs now showing errors. I assume it's just Fido updating parts of the app in the background.
I just closed the My Account app and loaded it back up again, the issue still persists. No changes -- Fido Xtra banner still missing and error message with Phone+Plan tabs.
