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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24079 Views
  • 0 replies
  • 8 likes

False advertising by Rogers Communications

Googled "pixel 8 pro fido"At the very top of the search result was a row of GOOGLE PIXEL 8 PRO PHONES ALL ADVERTISED AS 24X$26/M ON A TWO YEAR DEVICE PROGRAM WITH FIDO. The SPONSORED advertisement was paid for by Rogers communications. When I contact...

midgebit by I'm a participant level 2
  • 866 Views
  • 1 replies
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Credit refund

I cancelled my service in December 2023, waiting for credit refund of $54.20 since. It shouldn't be this hard to get my money back which Fido over charged. Such a hassle to keep trying to get a hold of on live chat and phone call. My last conversatio...

Victoria1234 by I'm a participant level 2
  • 631 Views
  • 1 replies
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Text's sent but not received

My phone has full bars, I've checked the APN, I've reset the cache and rebooted my phone. Nothing seems to work. I can send messages but they are not received by the recipient. I am at a loss with what to do.  This occured 3 days ago and it's ongoing...

Elynnlawson by I'm a participant level 1
  • 581 Views
  • 1 replies
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Resolved! Fees Charged

I have been going through financial hardship and i made payment arrangements.I justnoticed that on my last couple bills i have been charged $70 suspension fees.I was told i would never be charged by several reps.  I spoke to Managers and customer ser...

LIZKAL by I'm a participant level 3
  • 1308 Views
  • 2 replies
  • 1 likes

Transfering e-sim to new phone

Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week.. What is the best way to do it? I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your...

sssssssss222 by I'm a participant level 1
  • 1876 Views
  • 1 replies
  • 0 likes