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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Resolved! I want to speak to a moderator

i'm sick and tired of your customer live chat support. i get zero help and wait times up to 20 minutes between each reply. is this how you treat your customers of 20 years? what is going on seriously. i'm fed up and angry. please contact me as i want...

bolanic by I'm a participant level 2
  • 1109 Views
  • 3 replies
  • 0 likes

Resolved! How to get touch with Validation team

Hello All! How I can get touch with Validation team? I have called the number 800-644-7174 more than 2 hours and always tranfer to the main menu, I ordered IPhone 13 on Nov 27 last year and the CS told I have to speak with Validation team first then ...

bunbun25 by I'm a contributor level 1
  • 2021 Views
  • 2 replies
  • 0 likes

Resolved! Fido calls our mobile number.

Number keeps calling on Fido provider @ 833-425-2399. Not sure if this is actually Fido or a scam? Ask to press 2 to continue.

pphv by I'm a participant level 1
  • 5357 Views
  • 1 replies
  • 0 likes

Resolved! Getting sent around in circles over paid bill

Bare with me as I go through the story for the 10th time. I had left to australia at the beginning of 2018 and cancelled my account. Upon returning a year later, I had been billed $600 for the cancelled account which continued to rack up interest and...

Tk97 by I'm a participant level 2
  • 566 Views
  • 1 replies
  • 0 likes

Resolved! suspend

I want to suspend my current account plan for 8 months since I'm now in China So could you please tell me how to do it online? Thanks

Chengyin by I'm a participant level 1
  • 718 Views
  • 1 replies
  • 0 likes