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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Loss-of-Service Incident
I, like many others, feel the need to vent on the recent loss of service incident. I realize this was a Rogers issue, not directly tied to Fido. I spent a good potion of my career in computer network operations so am familiar with many aspects of thi...
Resolved! Got locked out of my fido web account & mobile app
HiToday I tried to request a new iPhone 13 pro max device under the Fido payment program and in the end, I wanted to update my current billing and shipping address. Since I have moved from the original address I listed in my Fido account and from tod...
6gb bonus data appeared on account
Hi,My account lists 6gb bonus data, but my mothly fee also appears as 38$ instead of 32$ in some places.Is this a bug? I have no intention of spending 2h on a call to get my plan fixed and money back on my next bill.I wasted enough time with telus on...
Pending transaction
I tried to purchase a phone on July 12 at 7am EST. The transaction was on the loading screen for a long time so I exited the page without a confirmation. My account does not show I made that purchase and I have contacted customer service through live...
Resolved! How to receive SMS sent to home phone ?
I have a Fido account with 2 lines, one line is mobile phone, and the other line is home phone.Now I have a second smartphone, and I want to setup Viber on the second smartphone using the home phone number.The problem is when Viber sends SMS to my ho...
