General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


iPhone 12 Pro Max gold

I placed an order for iPhone 12 Pro Max 128gb on November 22 and it wasn't showing any phone on my account yet. Now it's showing the phone as being a purchased as of yesterday, December 2nd. Does this mean it is shipping soon or that it has shipped? ...

TheBinghams by I'm a Contributor Level 1
  • 3 replies

1000 international minutes charged 745$

Hi friends. Who can solve this issue!!!  My bill was 745$ for this billing cycle. The reason was i was over 1000 minutes calls. but you ahould know what happened.there was an error in the app during november mid and usually i check the usage and in a...

AliAkbar by I'm a Participant Level 2
  • 3 replies