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Cannot upgrade phone & plan online - Says Information is not Available

I'm a Participant Level 1
I'm a Participant Level 1

Hi there,


I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)


I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history.  I also tried it on my phone browser (chrome).  All give the same message after step 2.  Any way to fix this so I can order online?




I'm a Participant Level 1
I'm a Participant Level 1

I have same issue as this. Did someone found a solution? Can someone help?


Hey there @c0keman!


Welcome to the community :),


You're one step ahead by attempting to troubleshoot this already. We'll need to have a closer look at your account as this is not related to the browser you're using. I'll be sending a PM your way in a moment.


Talk to you soon!

Moderator (inactive)
Moderator (inactive)

Hey michaelzz! Welcome to the community. Smiley


I'll be happy to help you with that, but I'll need to clarify a few things first. I hope that's okay.


1. What web browser are you using and is it up-to-date?


2. Have you tried to clear the cache and cookies and add our site to your browser's exception list.


3. Have you tried different browsers?


Let us know.

I'm a Participant Level 1
I'm a Participant Level 1

I've the same problem, really annoys me, tried clear cookies n everything.

Hey @jjuuụ!


We suggest that you contact us here to upgrade your phone or change your plan. We'll be able to make the changes for you!