Was working before i got all the way to the confirmation page earlier and decided to save it for later to consult the wife on weither it was in the budget to get the new phone and now when i go back i suddenly cannot get past step 2 i get
We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
Tried everything i can think of to get the plan and phone i selected before but nothing works
Solved! Go to Solution.
Sorry to jump into mid question - but the same issue occurs for me, I've been on hold with fido call rep for 35 minutes twice already and each time I get a voice automated message saying they cannot pick up my call.
I've been trying to upgrade online since yesterday morning and still nothing except that error message. I've tried clearing my cache and cookies and nothing has changed.
I cannot upgrade my phone or change my plan online either.
I have tried 2 browsers, 2 computers and my phone and I always get a popup with the error "ppc_ineligible_errorcodeMsg". I would like to be able to make the changes without having to spend ages calling in and without getting charged the $40 fee.
Welcome to the Community !
If you log out of your Fido.ca My Account completely (close your Web page and open a new one) and log back in, are you able to restart the process with the same choices that you made?
You can always try another type of browser to see if the same thing occurs.
If it does, don't hesitate to contact us
I tried logging out clearing browser data a new browser etc etc but nothing would let me go past the second page
I ended up just waiting untill the next morning to try again and was able to make it through the process online my plan changed so i assume i will get notification about the new phone in a day or so
No, nothing helped.
Then, it was about an hour later, I tried again. It worked. So, I believe it may be something to do with your server load.
But, then, again, I think the error message must be more clear. If I knew it was due to the load, I could just try again later time. but, then, again, you could even add more additional resource to avoid this kind of problem in the event of 'black friday' shopping season. I am an engineer myself. So, I know this things happen. But, you gotta be more clear for sending specific message instead of 'generic-call-me' message.
This is my two cents.
For years this has been happening but now I want to use the feature to upgarde my phone and then plans. No matter what browser I choose, no matter what phones I select I ALWASY get the following error when I click "continue" after having a new phone and plan in my upgrade basket:
"We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)"
Does anybody have a way to fix it? I called Fido and they have no idea and instead want me to do it on the phone with them an pay $25 and not quality for website promotions. Very frustarting.