Cannot upgrade phone & plan online - Says Information is not Available

[c0keman]

Hi there,

I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)

I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history.  I also tried it on my phone browser (chrome).  All give the same message after step 2.  Any way to fix this so I can order online?

Thanks

[michaelzz]

I have same issue as this. Did someone found a solution? Can someone help?

[FidoSaad]

Hey there @c0keman!

Welcome to the community :),

You're one step ahead by attempting to troubleshoot this already. We'll need to have a closer look at your account as this is not related to the browser you're using. I'll be sending a PM your way in a moment.

Talk to you soon!

[FidoPhilippe]

Hey michaelzz! Welcome to the community.

I'll be happy to help you with that, but I'll need to clarify a few things first. I hope that's okay.

1. What web browser are you using and is it up-to-date?

2. Have you tried to clear the cache and cookies and add our site to your browser's exception list.

3. Have you tried different browsers?

Let us know.

[jjuuụ]

I've the same problem, really annoys me, tried clear cookies n everything.

[FidoVanessa]

Hey @jjuuụ!

We suggest that you contact us here to upgrade your phone or change your plan. We'll be able to make the changes for you!