been a Fido customer for a few years now never had any major issues or complaints. But in February I wanted to get a phone so I got the XS but then decided to exchange for XR. I received a phone from my SO therefor I returned them both. Mind you this is WITHIN THE 15 DAYS TO RETURN.
bill of March comes, I expect it to take time to be adjusted. So my bill was messed up. Came to 3$. But I expected this as they need time to adjust everything and I had confidence they would. No problem.
bill of April comes, I thought it would've gotten fixed but I get overcharged by 10$. Called in and spoke to a two and he informed me 100% by May it will be fixed bc they had technical issues on their end.
Woke up this morning and my bill for May is 1200$. I am very unhappy with their service for months they haven't fixed anything. This morning I removed my prepaid credit card because I refuse to pay 1200$ and the device is not in my hands. All returned. I hate Fido and once this issue is resolved I will be disconnecting their services. DO NOT GET FIDO!!!!!!!!! This has caused such great anxiety in my personal life bc this issue is not fixed.
We definitely don't want you to feel this way about us, this is not the experience we want for our customers
We'll be happy to take a look at your account and make sure we sort things out, if ever there is a mistake on your invoice we should definitely be able to correct it.
I'll send you a PM to check out your account. For future reference, you can contact us here.