Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Â Â Fido XTRA's TCL 30 5G +...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How do i remove add on Premium Device Protection for an upgraded plan?
Hi. I just upgraded my husband's plan. I did not notice the add on Premium Device Protection that automatically added when i checked out. His device already has an existing device protection which we are paying for a year now. Appreciate the help...
Fake Fido promotion offered by call
Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...
How the contest winners are chosen
I've been entering into 1 year free service contest + several other fido extras contest for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sur...
Resolved! New phone shipped to the wrong address
I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?
Resolved! Wifi Calling- Help!
I just switched to Fido from Koodo. I rely heavily on wifi calling- I work in a remote camp for weeks at a time and have wifi but no cell coverage. When I went to set up wifi calling, I got an error message that says "to activate wifi calling on this...
