General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fake Fido promotion offered by call

Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...

Athulps by I'm a Participant Level 3
  • 11 replies

How the contest winners are chosen

I've been entering into 1 year free service contest + several other fido extras  contest  for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sur...

Resolved! New phone shipped to the wrong address

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

Jhleblanc by I'm a Participant Level 2
  • 2 replies

Resolved! Wifi Calling- Help!

I just switched to Fido from Koodo. I rely heavily on wifi calling- I work in a remote camp for weeks at a time and have wifi but no cell coverage. When I went to set up wifi calling, I got an error message that says "to activate wifi calling on this...

Eharrie by I'm a Participant Level 3
  • 6 replies