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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Reprensatives did not solve billing problem

I received a bill even I have mot started using the service yet. The phone call with angent is useless but only gets me much more angry. The same experiece with another angnet on online chat. They only told it this is how it works. Fido does charge p...

yyyyyabsjf by I'm a participant level 1
  • 962 Views
  • 3 replies
  • 1 likes

3 months, CCTS arbitration, STILL having issues.

Hi,I am looking for the phone number or email address to contact Fido Office of the President. My issue is now ongoing from December 2020. I was just sent a bill for $500 worth of charges I do NOT OWE. Filed CRTC/CCTS complaints, need action from Fid...

aanderson by I'm a participant level 3
  • 566 Views
  • 1 replies
  • 0 likes

Real time data is not accurate

 https://www.fido.ca/consumer/content/monitoring-usage   Here it says usage is given in real time. Pubically advertised on your website. So I tried this out myself. The night before my cycle reset I was at 3.98gb / 4 gb. I made sure to have the app o...

rsmith2 by I'm a participant level 2
  • 656 Views
  • 1 replies
  • 0 likes

Resolved! Refund --> Reversal: Returned Payment Charge

Hi Team,   My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having...

bharat129 by I'm a participant level 1
  • 4313 Views
  • 3 replies
  • 1 likes

How to add new account number to old email address?

Hi, I have got an account already in fido and it has been registered with my email address. I have canceled the mobile account before 2 years. Now, I have got a different account number with a new plan. But, when I try to register to my account using...