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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Not receiving an OTP from bank from Philippines

Hi Fido,  I've been having issues with my OTP from my bank. I called the bank provider based in the Philippines and they said my international number was registered to recieved the OTP. Now, this is causing me problems every time I have to purchase o...

raylynnet by I'm a participant level 1
  • 1695 Views
  • 1 replies
  • 0 likes

"Not In Service"

For about a month now, when I try to call any of my three workplace landline numbers from my cellphone, I get "This number is not in service". But they all are, as I'm able to call any of them on my landline. I can also call my home phone and a coupl...

Romain

My son recently had Chatr as his service provider, but now I was switching him to my Fido account. I called Fido to transfer (port in) the chatr number over to fido and replace my temporary fido number, but after speaking to 5 representatives the fid...

Romainx2 by I'm a participant level 1
  • 1138 Views
  • 1 replies
  • 0 likes

captcha problems

I tried to access my account to pay my bill but I coundn't get pass captcha even though I tried for over 15 minutes.

eddyodif by I'm a participant level 1
  • 1588 Views
  • 2 replies
  • 0 likes

Billing problems

I have had problems with my bill since ordering a second phone for my wife five months ago. Each month I call a Fido "help" line and spent an hour or more going through the bill. During the last three calls, the agent recognized the problem and promi...

Lx11 by I'm a participant level 1
  • 1563 Views
  • 3 replies
  • 0 likes