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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23977 Views
  • 0 replies
  • 8 likes

Fido Payment Plan + Contract?

I am financing my phone through the Fido Device Payment plan and I was wondering if I pay off the total balance, will I still be locked in a contract? I've been with Fido for more than 15 years and obviously after yesterday's fiasco, I am thinking of...

elainee430 by I'm a participant level 1
  • 785 Views
  • 1 replies
  • 0 likes

Fido is all about your money

This company is only about your money but customers concerns and complaints are nothing to them. They are only takers and not givers. I will not recommend fido to any family member. If I tell you how horrible these guys have taken money from me recen...

efiewura1 by I'm a participant level 1
  • 592 Views
  • 0 replies
  • 1 likes

Written complaint - where to send?

Hello Fido Team,Where do I send my written complaint?  I already spoke to customer service and managment online but I want to escalate my issue further.  Thank you, Gurprit 

sansoagk by I'm a participant level 3
  • 757 Views
  • 0 replies
  • 0 likes

Rude Supervisor named Kathleen

Today i called Fido customer service at *611 and escalated the call to customer service supervisor Kathleen. One of the most rude customer service supervisor i ever talked to she was interupting the talk was not ready to understand the problem i face...

Mohil by I'm a participant level 1
  • 659 Views
  • 0 replies
  • 0 likes

Resolved! April 20 Update

I still have no phone service. it's April 20 -Tuesday. Is there an update for today?

Marycontrary by I'm a participant level 2
  • 1830 Views
  • 2 replies
  • 0 likes