Cancellation

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I'm a Participant Level 2 SabrinaMaffini
I'm a Participant Level 2

Cancellation

Hello,

On December 21st I'll come back to Italy so I wanted to cancel my Fido services.
Is it necessary to call or is it possible to do it in a store?
Thanks in advance
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Re: Cancellation

Hey SabrinaMaffini!

 

Welcome to the Community! It's too bad your first post is about closing your account. We'll be sad to see you go! 

 

Are you leaving Canada permanently or are you planning to return in the future? If you're going to be coming back, you may have the option to suspend your account for up to 12 months.

 

In order to close your account, you will need to get in touch with customer service. It's not something they are able to do in store so if you go in to a store, they will have you call in.

 

That said, you do not necessarily need to call. If you prefer to contact customer service through a different channel, you can. There are lots of ways to reach out to customer service and you can find them all here. Alternately, we can also send you a PM here. Let us know if that's what you would like to do!

 

 

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Re: Cancellation

Hey SabrinaMaffini!

 

Welcome to the Community! It's too bad your first post is about closing your account. We'll be sad to see you go! 

 

Are you leaving Canada permanently or are you planning to return in the future? If you're going to be coming back, you may have the option to suspend your account for up to 12 months.

 

In order to close your account, you will need to get in touch with customer service. It's not something they are able to do in store so if you go in to a store, they will have you call in.

 

That said, you do not necessarily need to call. If you prefer to contact customer service through a different channel, you can. There are lots of ways to reach out to customer service and you can find them all here. Alternately, we can also send you a PM here. Let us know if that's what you would like to do!

 

 



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I'm a Participant Level 2 SabrinaMaffini
I'm a Participant Level 2

Re: Cancellation

Hi FidoAmanda,
Thank you for your answer.
Unfortunately I will leave Canada permanently, so I need to cancel the services.
It is possible for you to send me a PM here?
Thanks for your help

 

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Re: Cancellation

Alright, no problem Smiley
 

I'm sending you a PM so we can go over the options together! 

 

See you there.



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I'm a Participant Level 1 Pei-Hsuan
I'm a Participant Level 1

Re: Cancellation

Hello,

I would like to ask how can I cancel my monthly plan since I'll leave Canada soon.

I've tried several times to call the service *611, but it didn't work.

Is there any method to cancel the plan online?

Thank you so much!

Sincerely

Pei

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Re: Cancellation

Hey @Pei-Hsuan!

 

Welcome to the Community! It's too bad your time here will come to an end soon!

 

I've moved your post here since it's related to the same subject. You can find the info you need in the solution above, including all the ways you can get in touch with customer service. 

 

Calling 611 is one of the ways you can reach us and it should be working. What happens when you call?



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