Cancellation

Cancellation

Cancellation

SOLVED
Atiye
I'm a Participant Level 2

Cancellation

Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that? 

Accepted Solution

Re: Cancellation

Solved by Moderator

Hey @Atiye! Welcome to the community. Smiley

 

We're sad to see you go! You can do that by contacting us here. We can also send you a PM if you want to do it through the community.

 

Let us know.

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38 REPLIES 38
GS_T
I'm a Participant Level 2

I have moved out of Canada. Please cancel my fido wireless plan BYOP 1GB talk and text via PM. Thank you. Kind regards,

Hello GS_T,

 

  Welcome to the community!

 

  If you wish to cancel your services via PM, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll be able to initiate the cancellation for your account.

 

Hope this helps 😀

 

Cheers

 


GS_T
I'm a Participant Level 2

Thank you @Cawtau 

Bingo_28
I'm a Participant Level 1

Hi,

      Why I still receiving a bill from Fido and it's been 4 month I cancelled that account and Fido kept sending a bill. Can you help me to fixed this.thank you

 

Hey @Bingo_28! Welcome to the community. Smiley

 

If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.

 

If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.

 

If it's a negative balance, you'll need to contact us here to refund the amount to you.

 

Can you confirm what your balance is please?



Pargat007
I'm a Participant Level 1

Hey i want to cancel my line as i am not using this from December. Please cancel my line. .

Hello @Pargat007,

 

Welcome to the community!

 

You will need to contact customer service in order to have the line cancelled.

 

You can reach out to customer service through any of the available methods listed here.



Selin
I'm a Participant Level 1

Hello

I have moved from Canada and I would like to cancel my account. Could you please help me out for this isssue?

 

Thanks in advance 

 

Selin 

Hello @Selin

 

Did you try to use one of the 2 options provided in the solution above? Which one do you prefer? Smiley 

 

 



Dido90
I'm a Participant Level 1

Hi, I also want to cancel my number from my country outside Canada. Can't I do it through PM anymore? How should I do it then?

Hey @Dido90!

 

This is normally one of the transactions that can only be completed through the help of customer service, however, as we have you with us, we'll send you a PM to get this taken care of right away. 

 

Talk to you soon. 



FidoPhilippe
Moderator

Hey @Atiye! Welcome to the community. Smiley

 

We're sad to see you go! You can do that by contacting us here. We can also send you a PM if you want to do it through the community.

 

Let us know.



cooperl549
I'm a Participant Level 1

Can I be cancelled as well?
The Support centre keeps logging me out the moment i click the link.
I cant reach any of the contact methods.

Hey @cooperl549

 

Have you tried using a different browser? Also, have you tried clearing your cache and cookies?

 

 



jdasilva06
I'm a Participant Level 1

Can you please confirm exactly where I can go to cancel my account immediatly???

Atiye
I'm a Participant Level 2

Hello,

I would like to choose PM to do the cancellation. Im currently not using my fido carrier. Because im at uk. 

No problem @Atiye , I'll send you a PM on the Community in a moment Smiley



Antonio123
I'm a Participant Level 1

Hello, I have also moved and have been trying to cancel my contract. Could you please help me? Thank you 

Hey @Antonio123!

 

Have you reached out to customer service about this? You can find all the ways to get in touch with customer service in the solution above! 

 

If you prefer, we can alternately send you a PM here. 

 

Let us know. 



Zoeywuuu
I'm a Participant Level 1

  1. Hello I would like to cancell my acount because I moved from canada. What should I need to do for that?