Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that?
Solved! Go to Solution.
Welcome to the community!
If you wish to cancel your services via PM, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll be able to initiate the cancellation for your account.
Hope this helps 😀
Hey @Bingo_28! Welcome to the community.
If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.
If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.
If it's a negative balance, you'll need to contact us here to refund the amount to you.
Can you confirm what your balance is please?
This is normally one of the transactions that can only be completed through the help of customer service, however, as we have you with us, we'll send you a PM to get this taken care of right away.
Talk to you soon.
Have you reached out to customer service about this? You can find all the ways to get in touch with customer service in the solution above!
If you prefer, we can alternately send you a PM here.
Let us know.