Hello @926275058,
You will need to contact customer service directly and they can assist you.
This community forum is customer driven and not a form of customer service.
Hey @jiwonhwang , sorry to hear that you are canceling your service with Fido. Unfortunately, you have to contact customer service to do that. HERE are the contact methods to try. We are a community of fellow Fido customers providing solutions to each other, we cannot access customer accounts. Only Fido's customer support can do that for you. Good luck and stay safe.
