Hey @Mica_Chan05, Alex here and I'll be happy to help.
I'm not actually quite sure based on just that, so let me ask you a few questions that will help me figure out if the message comes from us or if it's a scam.
Does the SMS come from a short code (a 5 or 6 digit number) or a regular 10-digit number? Does the SMS ask you to click on a link and log in to your financial institution? Feel free to share a screenshot of the SMS itself.
As a general rule, it's good to know that we will never send you a suspicious link to click on that requires you to complete a financial transaction.​​​​​​ You can also find a lot of good information on how to identify scam messages and how to protect yourself against them on this article on our website here.
Hello Christina0698,
Welcome to the community!
That message is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.
A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't send etransfers via email or text message link. If you are indeed overcharged or given credit, Fido will simply credit your account.
In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.
Hope this helps 😀
Cheers
