Can’t use my date bytes

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I'm a Participant Level 1 Anxshay
I'm a Participant Level 1

Can’t use my date bytes

I just got a new phone and when I try start a session of data bytes on my Fido app it says you can’t do that when “I’m connected to wifi”. My data bytes were working perfectly on my old phone so this is a new problem. Tried restarting my phone, deleting and downloading the app again. Checked to see how many sessions I’ve used ( I still have a few left) so I don’t know what the problem is. Please help.  

Accepted Solution

Re: Can’t use my date bytes

Hey everyone!

 

This has been resolved in our latest release. Please make sure you update to version 4.1.1.1 of the Fido app if you haven't already Smiley

 

Thanks for your patience! 

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Re: Can’t use my date bytes

Hello @Anxshay,

 

Thank you for posting, 

 

We are aware of the Data Bytes situation and we are working on a fix asap. We do not have an ETA, however you can make sure to have automatic updates set up in the settings of your phone for your app to receive the latest updated version of the app when it's available. 

 

Thank you very much for your patience and understanding. 

 

 



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I'm a Participant Level 1 LinkD98
I'm a Participant Level 1

Re: Can’t use my date bytes

I am having the same problem.

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Message 3 of 17
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Re: Can’t use my date bytes

Hey there @LinkD98,

 

As mentioned, this situation has been identified and our team is still working on a resolution.

 

Hope this clarifies, and make sure your Fido mobile app has automatic updates enabled.



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I'm a Participant Level 1 Sally127
I'm a Participant Level 1

Re: Can’t use my date bytes

 

I got this message when I tried to use 5 hours extra data today. I turned off the wifi already but still receiving the same error message. 

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I'm a Participant Level 2 Md18
I'm a Participant Level 2

Re: Can’t use my date bytes

I am unable to use extra hour of data on my both lines.

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Message 6 of 17
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I'm a Participant Level 1 Terricheng
I'm a Participant Level 1

Re: Can’t use my date bytes

My data bytes cannot be started when I’m on my cellular data (wifi is turned off), but it somehow works when I’m wifi is on? See pics for references 

 

I’ve reinstalled the app and made sure my phone iOS is up to date. 

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Message 7 of 17
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I'm a Participant Level 1 Wethenorth
I'm a Participant Level 1

Re: Can’t use my date bytes

Data bytes not working. It says to turn off wifi even though it is off. Tried shutting the phone off and on and it still did not work. What do I have to do?

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Message 8 of 17
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I'm a Participant Level 1 dkruzeniski
I'm a Participant Level 1

Re: Can’t use my date bytes

For the past few days i've been trying to use my data bytes but whenever i click on it it says it won't work when i'm on Wifi. The kicker is, i've not been on wifi it's all while i'm on LTE.  I've still tried turning off wifi (even though I wasn't on it) but still doesn't work. anyone experienced this?

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I'm a Participant Level 3 logicallayer
I'm a Participant Level 3

Re: Can’t use my date bytes

I had it working before including this month.

 

Now I’m getting error that I can’t turn it on while on wifi. 

 

- iphone 8 latest firmware

-My wifi completely off still not helping

- deleted the app then installed again (also failed to work)

- turned bluetooth and wifi off

- rebooted the phone

- changed from automatic carrier signal to manual. Selected Fido-ext which got me a msg that I’m not on fido. Then I switched it back to fido which got me the wifi error again. Certainly I’m on the correct network as the error is only showing when I’m on fido network. For some reason it thinks wifi is on.

 

App must be broken somehow. Must be ab update this month as I used the databytes earlier this month successfully 

 

all the above have failed. Any suggestion?

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Re: Can’t use my date bytes

@Sally127 

@Terricheng 

@Wethenorth 

@dkruzeniski 

@logicallayer 

 

I've moved all your posts here as they deal with the same topic. We're aware of this and are working on it, we'll update this thread as soon as we have more info!

 

 



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Re: Can’t use my date bytes

Hey @Md18,

 

I have moved this message in this thread as it's about the same situation.



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Solution

Re: Can’t use my date bytes

Hey everyone!

 

This has been resolved in our latest release. Please make sure you update to version 4.1.1.1 of the Fido app if you haven't already Smiley

 

Thanks for your patience! 



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I'm a Participant Level 1 Joanna888
I'm a Participant Level 1

Re: Can’t use my date bytes

My data bytes session is not working. I used it last Friday and it worked. Now it keeps saying I need to disconnect from wifi before I can use it, but I’m not connected to wifi. I turned wifi off. I restarted the phone but no luck. I cannot even call Fido customer service because I don’t know if I will get charged! So disappointing! Anyone can help me out?

 

thank you!

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Re: Can’t use my date bytes

I've moved your post here @Joanna888 as it's about the same topic Smiley

 

This was fixed! Check out the solution above Wink 



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