Hello Evileyes,
Sorry to hear of your situation. I am not sure of what was previously discussed. However, I didn't think it was possible to actually change the payment due date. As far as I am aware, your billing cycle is determined when you activated your services and does not change, even if you change your services. If the billing cycle has not changed and the payment due date is now 21 days after the bill date (see below), I'm not sure how the payment due date can be changed back to your original date.
You should note this forum is community-driven and not intended as a venue for customer services. We would not have access to any account information. If you would like assistance with the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello again,
I appreciate you are upset. However, I never suggested you were not entitled to share your story and experience. I only noted that the community is not intended for customer service and if you wanted assistance with your issue, you would need to re-contact them. We do not know what was done to your account and I didn't think it was even possible to change the payment due dates..
Cheers
Hi there @Nikbak78
That's unusual. I'll send you a PM here on the Community to we can look into this together.
Hello again,
Yes, I did learn something today...
@Evileyes wrote:
...you most defiantly can ...
While it apparently is possible to change billing cycles, it is only generally done under exceptional circumstances and would not be considered something which can most definitely be done. For most people, I would still say it is not practicable to change billing cycles and therefore payment dates.
Cheers
Hello again,
@Evileyes wrote:
.. Because my due date went from 24th down to due on 15th...
You are confusing payment due dates with billing cycles. When they changed the payment due date from 27 days to 21 days, the billing cycle did not change. The only change made was when payment for that billing cycle was due. The actual billing cycle remained the same.
When they changed your payment due date back to your original due date, they likely had to change your actual billing cycle to accommodate. I suspect that involved cancelling your old services and activating new services with the new billing cycle. I also suspect that it's the cancelling and activation of new services which might account for the additional charges.
It was the billing cycle to which I referred in that statement. As you are now aware, it's not as simple as merely changing the payment due date. They are not going to allow some customers to have 27 days while others have 21 days for due payment. So, as far as I am aware, the only means to acheive the change would be to change billing cycles.
Cheers
Hello again,
@Evileyes wrote:
....you don't sign another paper saying they can change when ever they feel like it.....
When you activate and choose to use their services, you agree to their Terms of Service:
~taken from section 2c.
As noted, it is in line with the Wireless Code section D2.
@Evileyes wrote:
...If that shoe was on the other foot and everyone said screw it and didn't pay for a month or two ...they would just cut everyone's phones of and be first to have all us in collections...
The difference is that by agreeing to use their services, you are obligated to pay for said services by the payment due date.
Cheers
Hey @Evileyes,
We'll be happy to go over the situation with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line.
- Via live chat on Fido.ca.
- By writing us a private message on our social networks (Facebook, Twitter, or Instagram).
Hope to talk to you soon.
Hey @ssahoocan,
That's not what we want to hear.
We'll be happy to go over the situation with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line.
- Via live chat on Fido.ca.
- By writing us a private message on our social networks (Facebook, Twitter, or Instagram).
Hope to talk to you soon.
Hey @Ike38 
Welcome to the Community!
Starting April 10th, the new payment required date for Fido bills is 21 days after the bill date (previously 27 days).
This new change ensures that our customers aren’t penalized for the payment posting timelines of financial institutions (i.e the time it takes for the payment to be posted into our system by the financial institutions).
The bill will be considered paid once the payment is made through a financial institution by the new required payment date.
We informed our impacted customers about this change using bill messages.
Hope this helps!
