Hey Community,
We hope you’re enjoying your 5 Extra Hours of Data!
Here are a few questions you can ask yourself in case you’re having issues using your 5 Extra Hours of Data:
- Do you have the latest Fido My Account app? If not, go to the App Store or Google Play to download.
- Make sure your OS is up to date (iOS 8.2 or above for iPhone users and Android 4.2 or above for Android users).
- A Data, Talk & Text plan is required in order to take advantage of 5 Extra Hours of Data. To check if you are on the right plan, text FIVE to 222.
You can use your session for a bunch of things: stream that awesome playlist, download the latest episodes of a favourite show, or navigate your way to a new adventure.
And don't forget:
- You must be connected to and be on the Fido Network (excluding Extended Coverage areas).
- You must have available extra hours of data left in your current billing cycle.
- You must not be on Wi-Fi.
Need more info? Take a look at our FAQs!
