How do you reach 24/7 tech support when all lines say office is closed??

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How do you reach 24/7 tech support when all lines say office is closed??

Fido website states there is 24/7 tech support by calling but only getting a message that offices are closed. Am I missing something? If covid changed things why isnt the website updated to reflect what has been going on for months?

 

Internet

1-888-236-3436

 

Technical Support:

24/7, 365 days a year

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Re: How do you reach 24/7 tech support when all lines say office is closed

Hey @dole4150 Very_Happy

 

I'm sorry to learn that you're having a difficult time reaching the Home Internet Tech Support team.

 

This department is indeed available 24/7, so you should be able to speak with them by calling in or via Live Chat

When you call in and are asked to enter your account number, make sure to enter your Home Internet account number in order to be redirected to the right department. 

 

Keep us posted. Smiley

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Re: How do you reach 24/7 tech support when all lines say office is closed

Hey @dole4150 Very_Happy

 

I'm sorry to learn that you're having a difficult time reaching the Home Internet Tech Support team.

 

This department is indeed available 24/7, so you should be able to speak with them by calling in or via Live Chat

When you call in and are asked to enter your account number, make sure to enter your Home Internet account number in order to be redirected to the right department. 

 

Keep us posted. Smiley



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