Fido

Even more than more info about fido home phone, which I have now researched myself, I'd like to know how to get thru on live chat. Is Jack less busy and quicker to answer on certain days or  times of day? If so, when is best time to chat? Alternative...

I am trying to get thru to fido live chat and tech service during normal business hours, btw. I am actually thinking of buying home phone, but have a few questions about it first.

It is also next to impossible to get through to live chat. I have tried multiple times in the past two weeks, since i became a fido internet customer. Every time, "Jack" has told me i would be connected to a live agent "soon" and thanked me for my pa...