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Not applicable error message pop-up

I'm a participant level 3
I'm a participant level 3



Everytime I log into my Fido app I immediately get this annoying pop-up message which reads: "Sorry, something went wrong. Don't worry! You haven't started using your Data Bytes."


The thing is, I'm on a data only plan and don't even have Data Bytes!


The message pops up twice in a row, and after clicking X twice it doesn't show up again for the duration of the session. Aside from being a major annoyance it doesn't seem to affect anything else.


I have uninstalled and reinstalled the app - no joy.

I've also have the latest version of the app.

Device: Pixel 2.




Any thoughts on how to get rid of that annoying message?






Former Moderator
Former Moderator

Hey @tchernov


Were you able to get this resolved? Let us know. Smiley

Former Moderator
Former Moderator

Hey tchernov!


That's definitely odd.


Did you previously have a Pulse plan on that line?  


Do you get that same error if you try accessing the app with your SIM card in another device?

I'm a participant level 3
I'm a participant level 3

The message started appearing when I switched from iPhone to Android. Logically speaking, the error must be related to the app version in play store. I did not have this issue while using the app on iPhone.

Thanks for getting back to us!


Has this only happened with the latest app version? Do you happen to know if previous versions gave the same error?


Also, have you tried clearing the app cache?



Hey @tchernov!


It's been a while, I was just wondering how this was resolved and how? I'm sure others can benefit from the info Smiley


If it hasn't, let us know so we can look into it!



I'm a participant level 3
I'm a participant level 3

Hi @FidoNick!


Just checked and the pop-up does not appear anymore. Must have been fixed with the latest app update.


Thanks for checking in.

Hey @tchernov Smiley

Happy to know it's fixed now.


If there's anything, don't hesitate to share it here on the Community.