CAN'T SEE MY DATA USAGE ANYWHERE

CAN'T SEE MY DATA USAGE ANYWHERE

CAN'T SEE MY DATA USAGE ANYWHERE

SOLVED
Jaeyoung
I'm a Participant Level 2

CAN'T SEE MY DATA USAGE ANYWHERE

Hello Fido Community,

When I try to check my data usage via My Account on the mobile app, I can't see it anywhere. It displays the button for "1 extra hour of data" and text "Changes to your plan have been maden recently and usage information won't be available untill your next billing cycle" even though I've never chaged the plan before. Could you solve this problem?
Thanks!

Accepted Solution

Re: CAN'T SEE MY DATA USAGE ANYWHERE

Solved by Former Moderator FidoPamela

Hey @Jaeyoung

 

Welcome to the Community Smiley 

 

If there was a change made whether to the plan or the add-ons during the cycle, usage becomes unavailable. The usage will become available when your next cycle kicks in. 

 

It's not possible to make the usage available if there was a change made at this time. 

 

Hope that helps! 

View solution in context
3 REPLIES 3
FidoPamela
Former Moderator

Hey @Jaeyoung

 

Welcome to the Community Smiley 

 

If there was a change made whether to the plan or the add-ons during the cycle, usage becomes unavailable. The usage will become available when your next cycle kicks in. 

 

It's not possible to make the usage available if there was a change made at this time. 

 

Hope that helps! 



Jaeyoung
I'm a Participant Level 2

Thanks a lot for your reply at this late time. Now, I can see it. Smiley

Glad to hear it @Jaeyoung

 

Don't hesitate if there's anything else you need!