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MyAccount App

Hi, Got my Fido cell phone plan today. I downloaded the MyAccount app, but I can't log in to my account from the Fido app. After entering email and password, It said "Something went wrong. Sorry, we've hit a snag. Please check back later". When log i...

JoeTW by I'm a participant level 1
  • 338 Views
  • 1 replies
  • 0 likes

My fido mobile app keeps crashing

My app keeps on crashing whenever I try to log in with my username and password. I have no problem logging in through my web browser. I tried Uninstalling and installing the app but it still crashes. Please help.

mayok824 by I'm a participant level 1
  • 348 Views
  • 1 replies
  • 0 likes

Resolved! cant access my fido account from the android app

hello,i'm new to fido, so i bought a sim card 3 days ago and it works all fine. However when i want to login with the android app it says "you haven't linked any account to your profile. Please visit fido.ca to link your account(s)" and when i visit ...

Youva7 by I'm a participant level 2
  • 2084 Views
  • 4 replies
  • 0 likes

Resolved! Cannot login to Fido app - First time user

Just switched my phone to Fido and I cannot login to the app! I can login to my account in Safari no problem but every time I login to my account in the iOS app I get a "We've hit a snag, try again later!" error. I've tried:1) Uninstalling and reinst...

nicoleps by I'm a participant level 1
  • 1224 Views
  • 1 replies
  • 0 likes

Fido App not working

For the past 1 week or more, my Fido app hasn't opened. Each time I tried, it  keeps showing "Sorry, we've hit a snag. Please check back later"Does anyone know how to fix this ? I tried Fido live chat but no agent responded. 

Sthone by I'm a participant level 1
  • 747 Views
  • 3 replies
  • 1 likes