Not applicable error message pop-up

Reply
Highlighted
I'm a Participant Level 3 tchernov
I'm a Participant Level 3

Not applicable error message pop-up

Hi,

 

Everytime I log into my Fido app I immediately get this annoying pop-up message which reads: "Sorry, something went wrong. Don't worry! You haven't started using your Data Bytes."

 

The thing is, I'm on a data only plan and don't even have Data Bytes!

 

The message pops up twice in a row, and after clicking X twice it doesn't show up again for the duration of the session. Aside from being a major annoyance it doesn't seem to affect anything else.

 

I have uninstalled and reinstalled the app - no joy.

I've also have the latest version of the app.

Device: Pixel 2.

 

Screenshot_20180116-104032.png

 

Any thoughts on how to get rid of that annoying message?

 

Thanks

 

I.

Accepted Solution

Re: Not applicable error message pop-up

Hi @FidoNick!

 

Just checked and the pop-up does not appear anymore. Must have been fixed with the latest app update.

 

Thanks for checking in.

View solution in context
Flag this to a Moderator
Message 1 of 8
1,928 Views
Moderator
Moderator

Re: Not applicable error message pop-up

Hey tchernov!

 

That's definitely odd.

 

Did you previously have a Pulse plan on that line?  

 

Do you get that same error if you try accessing the app with your SIM card in another device?



Flag this to a Moderator
Message 2 of 8
1,926 Views
Former Moderator FidoMegan
Former Moderator

Re: Not applicable error message pop-up

Hey @tchernov

 

Were you able to get this resolved? Let us know. Smiley



Flag this to a Moderator
Message 3 of 8
1,905 Views
I'm a Participant Level 3 tchernov
I'm a Participant Level 3

Re: Not applicable error message pop-up

The message started appearing when I switched from iPhone to Android. Logically speaking, the error must be related to the app version in play store. I did not have this issue while using the app on iPhone.

Flag this to a Moderator
Message 4 of 8
1,897 Views
Moderator
Moderator

Re: Not applicable error message pop-up

Thanks for getting back to us!

 

Has this only happened with the latest app version? Do you happen to know if previous versions gave the same error?

 

Also, have you tried clearing the app cache?

 

 



Flag this to a Moderator
Message 5 of 8
1,888 Views
Moderator
Moderator

Re: Not applicable error message pop-up

Hey @tchernov!

 

It's been a while, I was just wondering how this was resolved and how? I'm sure others can benefit from the info Smiley

 

If it hasn't, let us know so we can look into it!

 

 



Flag this to a Moderator
Message 6 of 8
1,529 Views
I'm a Participant Level 3 tchernov
I'm a Participant Level 3
Solution

Re: Not applicable error message pop-up

Hi @FidoNick!

 

Just checked and the pop-up does not appear anymore. Must have been fixed with the latest app update.

 

Thanks for checking in.

Flag this to a Moderator
Message 7 of 8
1,524 Views
Moderator
Moderator

Re: Not applicable error message pop-up

Hey @tchernov Smiley

Happy to know it's fixed now.

 

If there's anything, don't hesitate to share it here on the Community.



Flag this to a Moderator
Message 8 of 8
1,520 Views