Fido MyAccount application - new android version issue

Fido MyAccount application - new android version issue

Fido MyAccount application - new android version issue

SOLVED
Bhupi
I'm Helpful Level 3

Fido MyAccount application - new android version issue

New MyAccount Android application issue. 

unable to login with username and password. 

 

message " Sorry You've reached the mazimum number of attempts.  This account will be locked for 30 minuts."

 Tride with DATA only and with Wifi. but same issue.

on my computer I am able to login with userid and password but on phone i cant.

2017-06-22 11-19-21.png

 

**Edited to add label**

Accepted Solution

Re: Fido MyAccount application - new android version issue

Solved by Senior MVP Senior MVP

Hello Bhupi,

 

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message?

 

  When I use the My Account app on my phone, I can actually access most of the information without having to log in. I only have to log in if I want to edit my profile or alter any settings. Is that the same for yourself? If you are unable to see any information at all, is it possible your device hasn't been authenticated properly?

 

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

 

**edit** This is what I have access to before I actually log in

Screenshot_2017-06-22-13-26-13.jpg**

 

Hope this helps Smiley

 

Cheers

View solution in context
6 REPLIES 6
FidoStephen
Community Manager

Hey @Bhupi!

 

Once the 30 minutes is up, can you try again? If it still doesn't work, can you try resetting your password and then let us know what happens?



Bhupi
I'm Helpful Level 3

Hello sir

 

as I already mention on my first post

 

username and password work on www.fido.ca and i can access my account.  i cant access on MyAccount applicaiton  on my cellphone. 

 

i tried after 30 min / 1hour/ 2hour/ no success on cellphone. but each time i login on my PC it is work without any issue and my account was not locked . 

if account is locked it will not work on www.fido.ca too.

Hello Bhupi,

 

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message?

 

  When I use the My Account app on my phone, I can actually access most of the information without having to log in. I only have to log in if I want to edit my profile or alter any settings. Is that the same for yourself? If you are unable to see any information at all, is it possible your device hasn't been authenticated properly?

 

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

 

**edit** This is what I have access to before I actually log in

Screenshot_2017-06-22-13-26-13.jpg**

 

Hope this helps Smiley

 

Cheers


Bhupi
I'm Helpful Level 3

yes got 4 digit code by text message. its working now

 

thanks for your help sir,

 

austin1955
I'm a Participant Level 1

no code

FidoJulien
Moderator (inactive)

Hey @austin1955

 

Are you having trouble with your app?  If so, can you please give us more details about the issue you're having?