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cant log in to my app

Leyan
I'm a Participant Level 1
I'm a Participant Level 1

i have been trying to log in my fido app since a month but it keeps showing me error "account info not available" 24251918_10155064880851546_1834683467_n.jpg

2 REPLIES 2

FidoClaudia
Moderator
Moderator

Hi there @Leyan,

 

Welcome to our Community Smiley

 

Have you tried logging in on your online account on Fido.ca directly?

 

Can you let me know if that works or if you're experiencing the same issue?

 

Let us know and we'll take it from there.



Any updates for us @Leyan? Is your app working now?

 

Let us know! If it's working let us know what did the trick Very_Happy