Fido MyAccount application - new android version issue

[Bhupi]

New MyAccount Android application issue. 

unable to login with username and password. 

message " Sorry You've reached the mazimum number of attempts.  This account will be locked for 30 minuts."

 Tride with DATA only and with Wifi. but same issue.

on my computer I am able to login with userid and password but on phone i cant.

**Edited to add label**

[FidoStephen]

Hey @Bhupi!

Once the 30 minutes is up, can you try again? If it still doesn't work, can you try resetting your password and then let us know what happens?

[Bhupi]

Hello sir

as I already mention on my first post

username and password work on www.fido.ca and i can access my account.  i cant access on MyAccount applicaiton  on my cellphone. 

i tried after 30 min / 1hour/ 2hour/ no success on cellphone. but each time i login on my PC it is work without any issue and my account was not locked . 

if account is locked it will not work on www.fido.ca too.

[Cawtau · Accepted solution]

Hello Bhupi,

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message?

  When I use the My Account app on my phone, I can actually access most of the information without having to log in. I only have to log in if I want to edit my profile or alter any settings. Is that the same for yourself? If you are unable to see any information at all, is it possible your device hasn't been authenticated properly?

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

**edit** This is what I have access to before I actually log in

**

Hope this helps

Cheers

[Bhupi]

yes got 4 digit code by text message. its working now

thanks for your help sir,

[austin1955]

no code

[FidoJulien]

Hey @austin1955

Are you having trouble with your app?  If so, can you please give us more details about the issue you're having?