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Can’t log into the app

I'm a participant level 1
I'm a participant level 1

I haven't been able to log into the app for quite sometime meaning that I'm unable to use the 5 extra hours of data, the entire reason we switched carriers.

I have removed the app and reinstalled multiple times and tried from my husbands IPhone as well with no luck we just constantly get the message "Sorry, we've hit a snag. Try back later" this is getting beyond frustrating 


Hi @85jojo ,sorry the app is playing nice for you to het access to your extra data. Since you have already reinstalled the app numerous times, your next best bet is to contact Fido's support Here  and ask for a network reset. Technical support should be able to get that up and running for you. All the best